Operations Manager - Events & Conferences

Crown Perth; Western Australia; On-site; AUD 140,000 - 180,000; Full time

Job summary

Crown Perth is seeking an experienced Operations Manager - Conferences & Events to lead a large and complex operation delivering an exciting and diverse calendar of events within Crown's integrated resort environment.

You will partner with sales, kitchens and other operational teams, bringing operational expertise to proposals, tenders and client solutions, while building leadership capability and ensuring profitable, high-quality event delivery.

Responsibilities

• Lead the operational delivery of conferences, banquets and events, ensuring exceptional service and execution.
• Partner with sales, kitchens and key stakeholders to develop bespoke, commercially sustainable event solutions.
• Contribute operational expertise to client proposals, tenders, tastings and event planning, helping turn opportunities into successful experiences.
• Lead and develop a large and complex team, building leadership capability, developing talent and strengthening succession planning.
• Drive commercial performance through effective budgeting, labour management and decision-making, balancing event objectives with profitability and delivery standards.
• Champion continuous improvement by challenging established ways of working, capturing client feedback and identifying opportunities to deliver a best-in-class events experience.

Job description

Better begins here Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

Crown Perth is seeking an experienced Operations Manager - Conferences & Events to lead a large and complex operation delivering an exciting and diverse calendar of events. Operating within an integrated resort environment, this is a highly collaborative leadership role connecting event operations with sales, kitchens and key stakeholders across Crown. From major functions to bespoke client experiences, you'll bring together exceptional people leadership, commercial thinking and operational excellence to deliver memorable events and sustainable business outcomes.

The opportunity No two events are the same, with the team regularly navigating multiple events and competing priorities across Crown. You'll partner closely with sales, kitchens and other operational teams throughout the event journey, bringing operational expertise to proposals, tenders, tastings and client solutions. You'll have the opportunity to think beyond traditional banqueting, challenge the status quo and find new ways to deliver distinctive experiences for our clients. Commercial acumen will underpin your decision-making, balancing client objectives and exceptional service with profitability, labour efficiency and sustainable revenue growth.

Key responsibilities

• Lead the operational delivery of conferences, banquets and events, ensuring exceptional service and execution.
• Partner with sales, kitchens and key stakeholders to develop bespoke, commercially sustainable event solutions.
• Contribute operational expertise to client proposals, tenders, tastings and event planning, helping turn opportunities into successful experiences.
• Lead and develop a large and complex team, building leadership capability, developing talent and strengthening succession planning.
• Drive commercial performance through effective budgeting, labour management and decision-making, balancing event objectives with profitability and delivery standards.
• Champion continuous improvement by challenging established ways of working, capturing client feedback and identifying opportunities to deliver a best-in-class events experience.

About you

Significant management experience within conferences, events, banqueting or large-scale hospitality operations. A strong people leader with demonstrated experience building capability, developing talent and creating high-performing teams. Strong commercial and financial acumen, with the ability to balance guest experience, revenue opportunities, costs and operational outcomes. Exceptional communication, stakeholder management and influencing skills, with the ability to build effective partnerships across diverse teams. A client-focused and solutions-driven mindset, with the confidence to explore creative and bespoke approaches rather than relying solely on standard offerings. Strong judgement, adaptability and attention to detail, with the ability to manage multiple priorities while maintaining the service standard expected for each event and client.

Why Crown Perth?

This is more than overseeing the execution of events. It's an opportunity to influence how Crown Perth's Conferences & Events operation continues to evolve, bringing together commercial performance, creativity, exceptional leadership and world-class event delivery. On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people.

Our Talent Community is a place to stay connected with life at Crown Resorts. Register for access to curated career content and stay in the know on what’s happening at Crown. We'll be in touch from time to time to share updates on events, new restaurant launches and popups, behind the scenes content, insider news, team stories, career tips and more. Stay connected as you explore career possibilities. You can expect better exposure, opportunities, experiences, and learning. It's a place where you can create joy for the people who visit us, the cities we live in and the teams we work with. Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.