Operations Manager - Electronic Security

Sapio

Sydney

On-site

AUD 150,000 - 190,000

Full time

2 days ago

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Benefits offered by this job

Vehicle allowance

Performance incentives

National leadership support

Australian business stability

Job summary

Sapio is seeking an experienced Operations Manager to lead the NSW electronic security branch. You will drive customer satisfaction, workforce effectiveness, and financial performance, while acting as a technical expert for the state.

This role provides leadership across the NSW operations ensuring efficient delivery and alignment with Sapio’s standards. The ideal candidate will have proven leadership in the security industry, strong commercial acumen, and a track record of process improvement,

Qualifications

Current NSW Security Licence (essential).
Proven leadership experience within security industry.
Strategic thinker with strong commercial acumen.
Process improvement and continuous improvement mindset.
Strong understanding of operational excellence principles.
Customer-focused problem solver.
Highly organised with strong attention to detail.
Strong analytical and reporting skills.
Excellent stakeholder management capabilities.
Ability to influence outcomes across multiple departments.
Strong leadership and decision-making skills.

Responsibilities

Lead daily operations and achieve strategic business objectives.
Drive accountability, performance, and continuous improvement across operational teams.
Lead business improvement initiatives that enhance efficiency, service delivery, and profitability.
Contribute to workforce planning, resource allocation, and operational excellence.
Provide leadership and direction during periods of State Manager absence.
Act as senior escalation point for complex customer issues and service challenges.
Drive customer satisfaction, retention, and contract performance outcomes.
Lead investigations into service issues and implement sustainable solutions.
Build strong relationships with key customers and internal stakeholders.
Optimize technician productivity, workforce utilisation, and service performance.
Drive improvements in preventive maintenance delivery and service response times.
Monitor operational performance to meet service obligations and customer expectations.
Lead initiatives to improve scheduling efficiency, first-time fix rates, and backlog reduction.
Support budgeting, forecasting, and profitability initiatives.
Identify opportunities to improve commercial outcomes through cost control and efficiencies.
Review contract performance and contribute to margin improvement strategies.
Translate business strategy into practical operational outcomes.
Analyse performance trends and identify growth opportunities.
Lead strategic projects that improve profitability and customer experience.
Partner with senior leadership to drive long-term operational success.

Skills

NSW Security Licence

Leadership experience

Commercial acumen

Process improvement

Operational excellence

Stakeholder management

Analytical skills

Attention to detail

Decision making

Team leadership

Job description

Operations Manager - Electronic Security

Sapio is an Australian electronic security business built on a simple belief: technology only creates value when activated by skilled people. With 170+ employees nationally, we deliver trusted security outcomes through deep expertise, precision execution and strong client partnerships across commercial, government and critical infrastructure sectors.

About Sapio
Sapio is an Australian electronic security business built on a simple belief: technology only creates value when activated by skilled people. With 170+ employees nationally, we deliver trusted security outcomes through deep expertise, precision execution and strong client partnerships across commercial, government and critical infrastructure sectors.

About the role

The Operations Manager reports directly to the State Manager and is responsible for driving, customer satisfaction, workforce effectiveness business performance and a technical expert for the State.

This role provides leadership across the entire NSW Branch’s operational support functions while ensuring the business operates efficiently, profitably and in accordance with company policies and strategic objectives.

The Operations Manager acts as a key escalation point for customers, employees and internal stakeholders and is responsible for identifying, implementing and sustaining improvements that drive productivity, service quality and financial performance.

Skills and Experience

Operational Leadership

Support the State Manager in leading daily operations and achieving strategic business objectives.
Drive accountability, performance, and continuous improvement across operational teams.
Lead business improvement initiatives that enhance efficiency, service delivery, and profitability.
Contribute to workforce planning, resource allocation, and operational excellence.
Provide leadership and direction during periods of State Manager absence.

Customer Experience & Relationship Management

Act as the senior escalation point for complex customer issues and service challenges.
Drive customer satisfaction, retention, and contract performance outcomes.
Lead investigations into service issues and implement sustainable solutions.
Build strong relationships with key customers and internal stakeholders.

Service & Maintenance Operations

Optimise technician productivity, workforce utilisation, and service performance.
Drive improvements in preventative maintenance delivery and service response times.
Monitor operational performance to ensure service obligations and customer expectations are consistently met.
Lead initiatives to improve scheduling efficiency, first-time fix rates, and backlog reduction.

Financial & Commercial Performance

Support operational budgeting, forecasting, and profitability initiatives.
Identify opportunities to improve commercial outcomes through cost control, billing accuracy, and operational efficiencies.
Review contract performance and contribute to margin improvement strategies.

Strategic Leadership

Translate business strategy into practical operational outcomes.
Analyse business performance trends and identify opportunities for growth and efficiency.
Lead strategic projects that improve profitability, customer experience, and employee engagement.
Partner with senior leadership to drive long-term operational success.

Skills & experience

Current NSW Security Licence (essential)
Proven leadership experience within security industry
Strategic thinker with strong commercial acumen.
Process improvement and continuous improvement mindset.
Strong understanding of operational excellence principles.
Customer-focused problem solver.
Highly organised with strong attention to detail.
Strong analytical and reporting skills.
Excellent stakeholder management capabilities.
Ability to influence outcomes across multiple departments.
Strong leadership and decision-making skills.

Culture

People enjoy working at Sapio because they're trusted to lead, supported to grow, and backed by a team that genuinely knows its field. We value integrity, accountability and people who can see beyond black‑and‑white solutions to deliver the right outcome.

Benefits