Security Operations Manager

Roc Consulting; City of Melbourne; On-site; AUD 140,000 - 160,000; Full time

Benefits offered by this job

Fully maintained company vehicle

Job summary

Roc Consulting is seeking an experienced Business Manager / Operations Manager in Melbourne to oversee operational and commercial delivery of security services for high-profile clients. You will lead security personnel, manage rostering and service delivery, and report to the Head of Operations.

The role requires strong leadership, client management, and a solid security background with experience handling VIP or sensitive client relationships.

Qualifications

• Experience as a Business Manager or Operations Manager within security services.
• Strong commercial security background with client management experience.
• Leadership of security teams and operational staff.

Responsibilities

• Manage security operations across a portfolio of key clients
• Build and maintain strong client and stakeholder relationships
• Lead Security Officers, Supervisors and operational personnel
• Oversee rostering, workforce planning and service delivery
• Manage incidents, complaints and operational escalations
• Monitor labour utilisation and commercial performance
• Maintain SOPs, reporting and security compliance
• Recruit, coach and performance-manage operational staff

Skills

Business management

Operations management

Security operations

Client relationship management

Leadership

Job description

An opportunity is available for an experienced Business Manager / Operations Manager to join a well-established national security services business.

Reporting to the Head of Operations, you will oversee the operational and commercial delivery of security services across a portfolio of high-profile and high-net-worth clients, while leading security personnel and maintaining exceptional service standards.

• $140k - $160k + Super (negotiable on experience)
• Fully maintained company vehicle
• Senior position reporting directly to the Head of Operations
• Manage a high-profile portfolio of clients
• Established national security organisation
• Autonomous operational and client management role

Duties

• Manage security operations across a portfolio of key clients
• Build and maintain strong client and stakeholder relationships
• Lead Security Officers, Supervisors and operational personnel
• Oversee rostering, workforce planning and service delivery
• Manage incidents, complaints and operational escalations
• Monitor labour utilisation and commercial performance
• Maintain SOPs, reporting and security compliance
• Recruit, coach and performance-manage operational staff

Skills & Experience

• Experience as a Business Manager, Operations Manager, Security Operations Manager or similar
• Strong commercial security, guarding or protective services background
• Military or Police Force background (highly desirable)
• Operational and commercial understanding of security services
• Experience managing high-profile, HNW, VIP or sensitive clients (advantageous)
• Proven leadership of operational security teams
• Excellent client and stakeholder management skills
• Strong understanding of security compliance, risk and SOPs

About the Company

An established Australian security services provider with a significant operational workforce and strong reputation for delivering professional security solutions across high-profile and sensitive environments.