Operations Manager, Community Services — Lead & Elevate NDIS Supports

Resolute Support; The Junction; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Rostered Day Off

4 Weeks Annual Leave

Full training provided (phone & laptop

Novated vehicle option

Job summary

Resolute Support is seeking an Operations Manager, Community Services to lead a Case Management and Rostering team and oversee delivery of supports under the NDIS framework. You will ensure high-quality services, maintain participant satisfaction and drive compliance with Resolute Support Policies.

You will manage budgets, monitor expenditures and support cost-effective initiatives while fostering a positive, inclusive workplace culture and strong relationships with participants, families and

Qualifications

• Degree in Leadership, Business or Community Services together with previous experience managing a team.
• NDISWC, WWCC and current drivers licence.

Responsibilities

• Oversee, mentor and manage a team of Case Managers and Support Workers, ensuring smooth day-to-day running of the community program.
• Build and maintain positive relationships with participants, families, carers, advocates, internal teams and external providers.
• Translate organisational strategy and data into meaningful objectives for direct reports.
• Monitor and evaluate staff performance and supervision, providing feedback and training opportunities.
• Manage program budgets, maximise funding utilisation and monitor expenditure.

Skills

Leadership

People management

Business acumen

Education

Degree in Leadership, Business or Community Services

Job description

Resolute Support is seeking an Operations Manager, Community Services to lead a Case Management and Rostering team and oversee delivery of supports under the NDIS framework. You will ensure high-quality services, maintain participant satisfaction and drive compliance with Resolute Support Policies.

You will manage budgets, monitor expenditures and support cost-effective initiatives while fostering a positive, inclusive workplace culture and strong relationships with participants, families and