Client Services Manager - Disability

Carpe Diem Community Support; Darwin; On-site; AUD 90,000 - 120,000; Full time

Job summary

Carpe Diem Community Services PTY LTD in Darwin seeks a proactive Client Services Manager on a 12-month full-time contract to lead day-to-day client services across supported independent living, community access and respite programs, including remote delivery.

You will drive person-centered, trauma-informed leadership, inspire teams, manage HR processes, coordinate referrals and ensure compliance with NDIS standards and WHS guidelines. Probity checks are required.

Qualifications

• Bachelor Degree or higher in Social Work, Psychology, Allied Health, or other relevant qualification (desirable)
• Demonstrated leadership/management experience in a human services organisation (desirable)
• Experience delivering services within the NDIS framework (desirable)
• Strong coordination and leadership skills
• Experience coordinating community participation, supported independent living, short-term accommodation and remote service delivery
• Knowledge of trauma and its effects on behaviour of concern
• Excellent knowledge of NDIS and relevant legislation
• Excellent communication and computer skills (Word, Excel, PowerPoint)
• NDIS mandatory orientation completion
• Valid First Aid certificate
• Willingness to work full time Mon-Fri with on-call roster
• Probity checks (National Criminal History, Working with Children, NDIS Worker Screening)

Responsibilities

• Ensure team compliance with Disability Services Act Standards, NDIS framework and Code of Conduct
• Apply person-centred and trauma-informed approach with a solution-focused mindset
• Establish and maintain links with participants, families and stakeholders
• Support participant engagement with social networks and community
• Develop and implement new service programs
• Report progress on participant NDIS goals
• Coordinate participant referrals, intakes, needs and risk assessments
• Monitor/report on restrictive practices and incidents via Quality and Safeguards portal
• Attend stakeholder meetings with government agencies and community partners
• Develop resources to support people with disabilities, staff, and providers
• Oversee participant files recording, maintenance and security
• Manage recruitment, orientation, supervision and performance of staff and students
• Manage leave, resourcing and program resources
• Oversee compliance with policies and legislation
• Monitor/respond to incidents and complaints and document accordingly
• Ensure WHS compliance and safe operating practices
• Pursue targets for KPIs and growth strategies
• Oversee business growth, communication and strategy

Skills

Leadership

Communication

Trauma-informed approach

NDIS knowledge

Community participation coordination

Education

Bachelor degree or higher in Social Work, Psychology, Allied Health

Tools

Microsoft Word

Excel

PowerPoint

Job description

About theOrganisation

Carpe Diem Community Services PTY LTD is a medium size NDIS registered Disability Service Provider. Locally owned and operated, Carpe Diem's mission is to provide a personalised and flexible range of services to people in the Darwin area and remote areas with disabilities and high support needs. We strive to maximise potential and increase opportunities for participation in all areas of community life. We believe in ability and see potential and opportunity to enhance lifestyle in every moment. We are committed to ensure that our participants live every day to the fullest.

We want to employ people who reflect our values and the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with a disability to apply.

About the Role

Join our growing team in Darwin on a 12 months contract full time basis with high opportunity to renew. We have an exciting opportunity available for an exceptional leader whose approach is person-centered and trauma-informed, and who is attuned to the service users and their teams alike.

You deliver on our promise to achieving exceptional participants' experience and as a leader, you'll inspire your team and stakeholders to support each individual to realise the possibilities available to them.

This is a rewarding opportunity for an experienced Client Services Manager or someone who is ready to take the next step in their career.

This role oversees all the day-to-day client services of the company including our service areas of supported independent living, community access and respite programs, as well as remote service delivery.

Key Responsibilities

To ensure the team complies with the Disability Services Act Standards, NDIS framework and Code of Conduct and other relevant legislation

To apply a person-centered and trauma-informed approach and have a solution focused mindset

To establish and maintain effective links and positive working relationships with participants, families and other stakeholders

To ensure the service supports participants engagement with social networks and the broader community

To develop and implement new service programs

To report progress on participant NDIS goals

To coordinate participant referrals, intakes, needs and risk assessments

To monitor and report on restrictive practices and reportable incidents through the Quality and Safeguards portal and report incidents to stakeholders in a timely manner

To attend internal and external stakeholder meetings including meetings with government agencies, community partners and participants advocacy groups

To develop resources to support and educate people with disabilities, support staff and community providers

To oversee accurate recording, maintenance and security of participants files

To manage recruitment and HR processes, including orientation, supervision and performance management of staff and students

To manage leave applications and staff resourcing

To manage program resources and information to achieve planned outcomes

To oversee all compliance; policies, procedures, and processes and ensure it is aligned with NDIS and other relevant legislation

To monitor and respond to incidents and complaints with their relevant reporting mechanisms and in a timely manner

To ensure team members are operating within an WHS framework

To meet, and strive to exceed targets for Key Performance Indicators and development and implementation of strategies for continuous business growth

To oversee and understand business communication, growth and strategies

Skills & Experience

Bachelor Degree or higher in Social Work, Psychology, Allied health, or other relevant qualification (desirable)

Demonstrated experience of working in a leadership/management role in a human services organisation (desirable)

Demonstrated experience in delivery of services within the NDIS framework (desirable)

Strong coordination and leadership skills

Experience in the coordination of community participation, supported independent living, short-term-accommodation and remote service delivery

Experience supporting people with complex disabilities and behaviours of concern

Knowledge of trauma and its effects on the development of behaviours of concern

Excellent knowledge of NDIS and relevant legislation

Excellent communication and computer skills, including internet, email, Microsoft Word, Excel and PowerPoint

Excellent understanding of business operations, finance and human resources management

Completion ofNDIS mandatory orientation module

A current First Aid Certificate

Availability to work full time Monday - Friday, and be on a rotating on-call roster

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check and NDIS Worker Screening Check.

Work for a locally owned and operated service provider

Job stability and the chance to make a real impact

Opportunity for growth and development