Operations Manager

Civeo Australia; Port Augusta; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Relocation to Adelaide available

Flights and accommodation on site

Wellness and health program

Rewards & Recognition program

Stay Well Work Well on site

Job summary

Civeo Australia is seeking an experienced Operations Manager to lead three villages on a FIFO 5:2 roster across QLD and SA. You will drive safe, profitable hospitality services, manage Village Managers, and maintain client relationships against budgets and ISO/HACCP standards.

This role demands strategic leadership, strong governance, and a focus on service excellence in remote environments. Relocation to Adelaide is available, with weekly travel to site and a focus on delivering exceptional

Qualifications

• Tertiary qualification in Business or Hospitality is desirable.
• Strong financial analysis capabilities are essential.
• Proven leadership of frontline teams in remote FIFO settings.
• Experience with ISO/HACCP quality standards.
• Open manual Class C driver’s licence.

Responsibilities

• Lead and coach Village Managers and site leadership.
• Drive safe, efficient, high-quality service delivery across the operation.
• Maintain client relationships and governance across contracts.
• Oversee budgets, P&L and EBITDA targets.
• Monitor operational KPIs and improve service and efficiency.
• Collaborate with support teams to implement initiatives.
• Ensure safety, quality and environmental standards.
• Develop capable site leaders and succession plans.
• Foster a culture of accountability and continuous improvement.
• Manage occupancy, revenue and service levels per client agreements.

Skills

People leadership

Stakeholder management

Negotiation

Financial analysis

Planning & organisation

Decision-making

Operational leadership

Education

Bachelor's degree in Business or Hospitality

Tools

JDE

Triniteq

Kronos

Microsoft Excel

Job description

Job Description

FIFO Adelaide or Brisbane | Tier One Client | 5:2 Roster

Relocation to Adelaide available

Position Overview

Join Civeo in working across a tier one client contract in both QLD and SA. This role will suit a senior leader with experience in contract management, client relationships and operational expertise. At Civeo, we create exceptional experiences for people living and working away from home. We’re seeking a commercially minded, people-focused Operations Manager to provide leadership and operational direction across three villages, driving safe, profitable and high-quality hospitality services. Reporting to the General Manager, Resident Experience, you will lead and support Village Managers while acting as a key point of contact for client representatives across two client contracts. You’ll combine hands-on operational leadership with strong commercial oversight, ensuring the operation delivers against client expectations, financial targets, safety requirements and service standards. This is a highly visible leadership position suited to someone who can confidently lead a complex operation, build trusted client relationships and develop capable site leaders. You’ll work closely with operational and support teams to maintain strong governance, improve performance and create a consistently high standard of service across catering, cleaning, wellness, safety and other village services. The position operates on a 5:2 roster, with weekly travel to site.

Key Responsibilities

• Lead operational performance, ensuring safe, efficient and high-quality service delivery across the operation.
• Lead, coach and support Village Managers and site leadership, setting clear objectives and driving accountability for performance.
• Build strong relationships with client representatives and key stakeholders, acting as a trusted operational partner.
• Maintain a strong understanding of client agreements, including occupancy, revenue and agreed service levels.
• Drive performance against operational KPIs and identify opportunities to improve service, efficiency and customer outcomes.
• Work closely with operational and support functions to ensure initiatives, systems and processes are effectively implemented.
• Maintain strong safety, quality and environmental standards, including relevant ISO and HACCP requirements.
• Provide commercial oversight of the operation, including budgets, P&L performance and achievement of EBITDA targets.
• Identify opportunities for continuous improvement without compromising safety, employee experience or customer satisfaction.
• Foster a culture of accountability, collaboration, safety and continuous improvement.

Experience

• Solid management experience within the accommodation, mining, minerals & resources sector or remote workforce environments will be highly regarded.
• Experience leading operational teams and developing frontline leaders in a FIFO environment.
• Demonstrated accountability for client relationships and delivery against contractual service expectations.
• Experience understanding and managing Profit & Loss performance.
• Experience working with ISO, HACCP and other relevant quality standards.
• A practical, solutions-focused leadership style with the ability to manage competing operational priorities.

Skills & Qualifications

• Relevant tertiary qualification in Business or Hospitality, and/or extensive demonstrated management experience, is desirable.
• Strong business management and financial analysis capability.
• Highly developed people leadership and stakeholder management skills.
• Strong negotiation and relationship-building capability.
• Working knowledge of accommodation management systems.
• Proficiency in Microsoft Office, including Excel.
• Working knowledge of JDE, Triniteq and Kronos is desirable.
• Strong planning, organisation and decision-making capability.
• Ability to remain focused, accountable and solutions-oriented in a demanding operational environment.
• Open manual Class C driver’s licence.

Why Civeo

• Connected and engaged leadership
• Growth environment / Growth mindset
• Organisational Development & Learning
• The Civeo Hive Rewards & Recognition Program
• Health & Wellness Program
• Stay Well Work Well on site – flights, accommodation, meals and recreation costs covered
• Relocation considered to Adelaide, SA.

About Us

Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, Civeo has a national footprint of approximately 10,000 rooms across twelve villages in Queensland, New South Wales, and Western Australia. In addition, Civeo also operates approximately 16,500 rooms in client-owned properties in remote regions of Western Australia, South Australia and Queensland. With more than 40 years of experience, Civeo supports individuals who live and work away from home.

We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.

We're safe, welcoming, and proud to encourage Aboriginal & Torres Strait Islander people to join us.