Operations Manager

Civeo Corporation; Adelaide; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Relocation to Adelaide

Job summary

Civeo Australia is seeking an experienced Operations Manager to lead three villages across SA and QLD, delivering safe, high-quality hospitality services while driving profitability.

Reporting to the General Manager, Resident Experience, you will develop site leaders, manage client relationships, governance, and ensure ISO/HACCP standards compliance with a 5:2 roster and weekly site travel.

Qualifications

• Senior leader with contract management experience.
• Experience managing client relationships and operational teams.
• Proven accountability for P&L performance and budgets.
• Experience with ISO, HACCP and quality standards.
• Solutions-focused leadership in a demanding environment.

Responsibilities

• Lead operational performance across the villages, ensuring safe, efficient and high-quality service.
• Coach and support Village Managers and site leadership, setting objectives and accountability.
• Build strong client relationships and act as trusted operational partner.
• Maintain understanding of client agreements, occupancy, revenue, and service levels.
• Drive performance against KPIs and identify opportunities for improvement.
• Ensure initiatives and processes are effectively implemented with supporting teams.
• Maintain safety, quality and environmental standards, including ISO/HACCP.
• Provide commercial oversight of budgets, P&L and EBITDA targets.
• Identify continuous improvement opportunities without compromising safety or staff experience.
• Foster accountability, collaboration, safety and continuous improvement culture.

Skills

Management experience

FIFO experience

Client relationships

Financial analysis

Education

Business or Hospitality degree

Tools

JDE

Triniteq

Kronos

Job description

FIFO Adelaide or Brisbane | Tier One Client | 5:2 Roster

Relocation to Adelaide available

Position Overview:

JoinCiveo in working across a tier one client contract in both QLD and SA. This role will suit a senior leader with experience in contract management, client relationships and operational expertise.

At Civeo, we create exceptional experiences for people living and working away from home. We're seeking a commercially minded, people-focused Operations Manager to provide leadership and operational direction across three villages, driving safe, profitable and high-quality hospitality services.

Reporting to the General Manager, Resident Experience, you will lead and support Village Managers while acting as a key point of contact for client representatives across two client contracts. You'll combine hands-on operational leadership with strong commercial oversight, ensuring the operation delivers against client expectations, financial targets, safety requirements and service standards.

This is a highly visible leadership position suited to someone who can confidently lead a complex operation, build trusted client relationships and develop capable site leaders. You'll work closely with operational and support teams to maintain strong governance, improve performance and create a consistently high standard of service across catering, cleaning, wellness, safety and other village services.

The position operates on a 5:2 roster, with weekly travel to site.

Key Responsibilities:

• Lead operational performance, ensuring safe, efficient and high-quality service delivery across the operation.
• Lead, coach and support Village Managers and site leadership, setting clear objectives and driving accountability for performance.
• Build strong relationships with client representatives and key stakeholders, acting as a trusted operational partner.
• Maintain a strong understanding of client agreements, including occupancy, revenue and agreed service levels.
• Drive performance against operational KPIs and identify opportunities to improve service, efficiency and customer outcomes.
• Work closely with operational and support functions to ensure initiatives, systems and processes are effectively implemented.
• Maintain strong safety, quality and environmental standards, including relevant ISO and HACCP requirements.
• Provide commercial oversight of the operation, including budgets, P&L performance and achievement of EBITDA targets.
• Identify opportunities for continuous improvement without compromising safety, employee experience or customer satisfaction.
• Foster a culture of accountability, collaboration, safety and continuous improvement.

Experience:

• Solid management experience within the accommodation, mining, minerals & resources sector or remote workforce environments will be highly regarded.
• Experience leading operational teams and developing frontline leaders in a FIFO environment.
• Demonstrated accountability for client relationships and delivery against contractual service expectations.
• Experience understanding and managing Profit & Loss performance.
• Experience working with ISO, HACCP and other relevant quality standards.
• A practical, solutions-focused leadership style with the ability to manage competing operational priorities.

Skills & Qualifications:

• Relevant tertiary qualification in Business or Hospitality, and/or extensive demonstrated management experience, is desirable.
• Strong business management and financial analysis capability.
• Highly developed people leadership and stakeholder management skills.
• Strong negotiation and relationship-building capability.
• Working knowledge of accommodation management systems.
• Proficiency in Microsoft Office, including Excel.
• Working knowledge of JDE, Triniteq and Kronos is desirable.
• Strong planning, organisation and decision-making capability.
• Ability to remain focused, accountable and solutions-oriented in a demanding operational environment.

Why Civeo

• Connected and engaged leadership
• Organisational Development & Learning
• The Civeo Hive Rewards & Recognition Program
• Health & Wellness Program
• Stay Well Work Well on site - flights, accommodation, meals and recreation costs covered
• Relocation considered to Adelaide, SA.

About Us

Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, Civeo has a national footprint of approximately 10,000 rooms across twelve villages in Queensland, New South Wales, and Western Australia. In addition, Civeo also operates approximately 16,500 rooms in client-owned properties in remote regions of Western Australia, South Australia and Queensland. With more than 40 years of experience, Civeo supports individuals who live and work away from home.

We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.

We're safe, welcoming, and proud to encourage Aboriginal & Torres Strait Islander people to join us.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Hotel & Accommodation Services 1,001-5,000 employees

Civeo is a workforce accommodation specialist with more than 40 years' experience, dedicated to helping people maintain healthy, productive, and connected lives while living and working away from home. Civeo Australia has 9,000 permanent rooms in owned villages located in Queensland, New South Wales and Western Australia. In addition, Civeo Australia operates more than 20,000 rooms in client-owned properties in remote regions of Western Australia and South Australia. As one of the world’s largest integrated providers of workforce accommodation, Civeo offers a full suite of hospitality services including accommodation, food services, housekeeping, and property maintenance.

Civeo is a workforce accommodation specialist with more than 40 years' experience, dedicated to helping people maintain healthy, productive, and connected lives while living and working away from home. Civeo Australia has 9,000 permanent rooms in owned villages located in Queensland, New South Wales and Western Australia. In addition, Civeo Australia operates more than 20,000 rooms in client-owned properties in remote regions of Western Australia and South Australia. As one of the world’s largest integrated providers of workforce accommodation, Civeo offers a full suite of hospitality services including accommodation, food services, housekeeping, and property maintenance.