Operations Manager

Willowtree Planning pty; North Sydney; On-site; AUD 90,000 - 150,000; Full time

Benefits offered by this job

Flexible Working including work from h

Parental leave policy generous

Staff wellness contribution per annum

Service and Values awards

Job summary

Willowtree Planning Pty in North Sydney seeks an experienced Operations Manager to drive operational excellence across admin, systems and events. This permanent full-time role is based in our North Sydney office and offers a collaborative, proactive work environment.

You will lead a small admin team, manage office operations, implement CRM and payroll systems, support directors with governance and diaries, and coordinate client events and internal meetings.

Qualifications

• 5+ years’ experience in operations, executive assistance, or administration roles.
• Proficiency with WorkGuru, Employment Hero, Xero, and CRM systems.
• Exceptional organisational and prioritisation abilities.
• Problem-solving attitude and continuous improvement mindset.
• Outstanding communication and interpersonal skills.

Responsibilities

• Lead, review and mentor 3 administration team members.
• Oversee office operations including lease agreements, maintenance and suppliers.
• Manage fee proposals, invoicing, and sales pipeline reports using WorkGuru and Xero.
• Implement and optimise systems such as WorkGuru, Employment Hero and HubSpot CRM; train staff.

Skills

Operations management

Team leadership

Administration

Communication

Prioritisation

Tools

WorkGuru

Xero

Employment Hero

HubSpot

CRM systems

Job description

Are you an exceptional and organised office and administration manager with a knack for operational excellence? Do you enjoy driving seamless operations across multiple areas in a positive and collaborative environment? We’re looking for a dedicated and experiencedOperations Managerto join our team and take our operations to the next level.This position is a permanent full-time role based in our North Sydney office.

About Us

At the heart of Willowtree Planningis a team of big thinkers with innovative ideas, backed up with the skills to deliver. With extensive experience in the private and public sectors, both in Australia and abroad, we’ve got the best in the business under our roof. We’re friendly, accessible and fun to work with and we employa fiercely proactive approach – an ownership over all we do that ensuresthatquality product and delivery is at the forefront of our business underpinned by our core values.

What are we looking for to strengthen our team?

In this role, you will oversee and manage various operational areas, including:

Team & Office Management

Leading, reviewing and mentoring 3 administration team members.

Overseeing office operations, including lease agreements, maintenance, and suppliers.

Managing fee proposals, invoicing, and sales pipeline reports using WorkGuru and Xero.

Systems & Process Optimisation

Implementing and improving systems such as WorkGuru, Employment Hero, and CRM tools including Hub Spot.

Providing ongoing training and support to staff across all operational systems including induction and onboarding of new staff.

Marketing & IT

Managing updates to capability statements, social media, and corporate videos and website.

Overseeing IT systems, equipment purchases, and relationships with external IT providers.

Director Management

Organise and manage board meetings, including agendas, minutes, and pre-meeting preparations.

Supporting directors with fee proposals, legal documentation, and diary management.

Event Scheduling & Planning

Coordinating client events, charity initiatives, and team activities.

Managing internal and external meetings, including agenda-setting and minute-taking.

About You

We’re seeking a candidate with:

5+ years’ experiencein operations, executive assistance, or administration roles.

Proficiency in tools such as WorkGuru, Employment Hero, Xero, and CRM systems.

Exceptional organisational and prioritisation abilities.

A problem-solving attitude and a passion for continuous improvement.

Outstanding communication and interpersonal skills.

What We Offer

A collaborative and supportive team environment.

Opportunities for professional growth and development.

A chance to make a tangible impact on our business operations.

Competitive remuneration and benefits.

Flexible Working including work from home Wednesdays.

Generous parental leave policy.

Staff wellness contribution per annum.

Service and Values awards to recognise top performance and loyalty of our employees.

Why Join Us?

Work with a collaborative, fast paced and forward-thinking team.

Take on a role that offers autonomy and growth as well as personal development opportunities.

Enjoy a supportive work environment with competitive remuneration and benefits.

We are keen to fill this role immediately and are reviewing applications as they come through.