Luxury Boutique Hotel Operations Lead

Salter Brothers Hospitality; New South Wales; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Hotel discounts

F&B discounts

Spa discounts

Employee Assistance Program (EAP)

Career development opportunities

Job summary

Salter Brothers Hospitality – Pokolbin NSW is seeking an experienced Operations Manager to join our leadership team in the Hunter Valley. This hands-on role focuses on guest experiences, team development and operational excellence across two boutique luxury hotels.

You will report to the Regional General Manager, coach Heads of Department, manage labour and budgets, and drive revenue optimisation while maintaining safety and quality standards across Rooms Division and F&B.

Qualifications

• Proven experience in a senior operations role within luxury, boutique hotels or resorts.
• Strong exposure to Rooms Division and Food & Beverage operations.
• Demonstrated ability to lead, develop and motivate multidisciplinary teams.
• Solid commercial acumen with experience in labour cost management, budgets and forecasting.
• Understanding of revenue optimisation and delivering commercial outcomes.

Responsibilities

• Lead day-to-day operations across two Hunter Valley properties to ensure exceptional guest experiences and standard delivery.
• Provide hands-on leadership, coaching and support to Heads of Department and teams.
• Drive service standards, systems and procedures through continuous improvement.
• Manage labour, budgets, forecasting and revenue optimisation to support commercial objectives.
• Monitor performance, analyse results and identify opportunities to improve efficiency and profitability.
• Ensure WHS, food safety, licensing and company policies are adhered to.
• Support the Regional General Manager with strategic initiatives and priorities.
• Build strong relationships with guests, local businesses and industry partners.

Skills

Leadership

Guest experience

Team development

Labour management

Budgeting

Forecasting

Revenue optimisation

Communication

Stakeholder engagement

Hands-on leadership

RSA certification

Job description

Salter Brothers Hospitality – Pokolbin NSW is seeking an experienced Operations Manager to join our leadership team in the Hunter Valley. This hands-on role focuses on guest experiences, team development and operational excellence across two boutique luxury hotels.

You will report to the Regional General Manager, coach Heads of Department, manage labour and budgets, and drive revenue optimisation while maintaining safety and quality standards across Rooms Division and F&B.