Operations Manager

seek.com.au; Melbourne; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Annual performance bonus

Office in South Melbourne

Job summary

Seek.com.au is seeking an Operations Manager to lead and scale a Melbourne-based outdoor estate maintenance business with 50+ staff and 600+ clients. You will own the entire operating structure across field, onshore, and offshore administration, driving growth in Victoria and into New South Wales.

You’ll work closely with the founder from South Melbourne, shape systems, implement AI tools to lift productivity, and recruit and develop leaders. This is a hands-on, strategic leadership role.

Qualifications

• Proven experience growing a multi-team operation.
• Strategic and commercial mindset focused on systems, margin and growth.
• Experience developing and promoting leaders.
• Comfort with technology, AI and automation as a competitive edge.
• Strong attention to detail with independent, proactive execution.

Responsibilities

• Oversee the entire operating structure: field, onshore, offshore administration.
• Drive strategic growth across Victoria and into New South Wales.
• Implement systems and processes, including AI tools to lift productivity.
• Recruit, develop and manage leaders; uphold performance and culture.
• Maintain high service standards for premium client relationships.

Job description

Lead and Scale a Multi-State Outdoor Services Business

South Melbourne | $110,000 – $140,000 + super + performance bonus

Ready to have full autonomy as a manager?

We’re a mature, profitable Melbourne-based outdoor estate maintenance business: 50+ staff, 600+ contracted clients across Melbourne’s most prestigious residential estates, and an established onshore and offshore administration team supporting a well-equipped field operation. We’re now expanding into New South Wales on the back of an exclusive national commercial partnership, and we’re building and reassessing our systems/processes to ensure that our offer is as good as it can be.

We’re looking for an Operations Manager with general-management scope. Every team in the business will report to you, either directly or through the leaders who run them. You’ll work side by side with the founder from our South Melbourne office as he steps back from the day-to-day. This a newly established role aimed at continuing stable management, while looking for ways to promote further sustainable growth.

What you’ll own:

The whole operating structure: our field operations lead, onshore administration and offshore administration teams report directly to you, with field, warehouse and site crews reporting through their leaders

Strategic growth: setting the plan, protecting margin, and delivering sustainable expansion in Victoria and into New South Wales

Systems and process: overseeing Xero, our CRM and Google Workspace, holding the business to its processes, improving them where they fall short, and leading the rollout of AI tools that lift productivity across the operation

People and culture: oversight of recruitment, development, performance and HR across the business, with a clear brief to build a culture people want to be part of

Key client relationships: ensuring premium service standards are met and our most important accounts are looked after at a senior level

Decision-making: you’ll be the person who ensures everything runs in line with where the business needs to go, with the authority to make it happen

This is hands-on leadership from the centre of the business. You’ll be office-based in South Melbourne, close to the founder and close enough to the operation to know what’s really happening - and senior enough to change it.

Who we’re looking for:

Proven experience growing a multi-team operation: trade services, facilities management, field services, logistics, or similar - ideally through a stage of expansion

Strategic and commercial: you think in terms of systems, margin, capacity, P&L and broader strategy, not just today’s job list

A builder of leaders: you’ve managed managers, and you develop the people under you rather than doing their jobs for them

Energised by technology: you see AI and automation as a competitive edge and want to be the one implementing it, not catching up to it

Strong attention to detail, with the independence to run things without being told how

What’s on offer

Base salary of $110,000 – $140,000 + super, depending on experience

Annual performance bonus tied to revenue, client retention and operational targets

A genuine leadership mandate, with the backing of the owners to shape the business

Full operational support already in place - onshore and offshore administration, warehouse operations and field support staff

A clear growth story: a new state, a national partnership, and a founder transition that puts you at the centre of it