Operations Manager

avisbudget; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Company car

Wellbeing programme

Life insurance discounts

Health cover discounts

Employee discounts on car rental

EAP support

Comprehensive training

Job summary

Avis Budget Group is seeking an experienced Operations Manager for its Melbourne Airport operation. You will lead a team and oversee fleet requirements, ensuring efficiency and alignment with business goals. The role emphasizes strong leadership, coaching, and delivering high-quality customer service in a fast-paced setting.

You will drive performance, manage rostering, and implement strategic actions to meet targets while fostering an engaging, supportive team culture across the site.

Qualifications

• Experience leading teams in fast-paced environments.
• Proven coaching skills to develop staff performance.
• Ability to manage multiple tasks and shifting priorities.
• Strong conflict resolution and people-management capabilities.
• Proficient with computer systems and reporting tools.

Responsibilities

• Effectively manage vehicle fleet levels and rostering to meet customer demands.
• Monitor reporting and financial plans to contribute to annual business planning.
• Manage location performance against strategic plan and implement contingency measures.
• Monitor customer service levels and implement strategies to improve satisfaction.
• Create and facilitate a productive team environment within airport operations.
• Identify employee needs and implement actions to improve satisfaction and performance.

Skills

Leadership

Team coaching

Multi-tasking

Conflict resolution

Computer proficiency

Job description

Exciting opportunity to join a growing team as part of an established, well-known brand! We are currently looking for an Operations Manager who has the vision, leadership, and courage to inspire and engage teams, and ready to drive continuous improvement and operational excellence. Leadership role Melbourne airport based Supportive, friendly and caring culture Large international organisation with opportunity to move internally

The Role

The Operations Manager will primarily be responsible for managing a team and vehicle fleet requirements of operations in order to meet business goals. The successful candidate will be a self-motivated individual that will undertake all duties involved with the successful running of the Avis Budget Group facility. This exciting and fast paced role presents an excellent opportunity for a talented individual to utilise their leadership skills and operational expertise.

Responsibilities

• Effectively manage vehicle fleet levels and employee rostering to meet customer demands.
• Action and monitor reporting and financial plans to contribute to the development of the annual business plan for your location.
• Manage location performance against the strategic plan and implement necessary contingency measures to ensure targets are achieved.
• Monitor the level of customer service being delivered and continually identify and implement strategies to increase customer satisfaction.
• Create and facilitate a team environment within airport operations.
• Identify and continually monitor employee needs and implement actions to increase employee satisfaction and manage the performance of employees as needed.

Skills & Experience

• Strong leadership skills with previous experience in managing teams
• Experience in coaching to further develop your employees while maximizing performance
• Ability to work in a fast paced environment while of multi-tasking capabilities
• Conflict resolution skills
• Excellent computer proficiency

Benefits and Perks

• Competitive Salary + Performance Bonus + Company Car
• Wellbeing programme including discounted life insurance options + discounted health cover + superannuation options
• Employee discounts on car rental across Avis Budget Group
• Employee Assistance Programme (EAP) provided by Converge - 24/7 support for your mental health and wellbeing
• Full training provided to help you achieve your goals & reach your potential

About Avis Budget Group

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Here at Avis Budget Group, we are driven to be the best vehicle rental company in the world. We pride ourselves in the way we connect and engage with our customers and clients and seek to give them the best experience possible. For our staff, we support them with growth opportunities and combine this with their real-world experience, helping them to develop their careers. We are also recently recognised as a "Great Place to Work".

Melbourne Airport Victoria Australia