General Manager, Operations - Australia

Australia WTH Pty Limited; Sydney; On-site; AUD 180,000 - 280,000; Full time

Job summary

Australia WTH Pty Limited is seeking an experienced Senior Operations Leader to drive performance across Australia from our Mascot, NSW location. You will own the P&L, lead operations, fleet distribution, maintenance and ESG compliance, and set short- and long-term strategy to lift EBITDA.

You will manage revenue growth, forecast the fleet, and build a strong leadership pipeline across a multi-site organization in a global context. Extensive senior stakeholder engagement is required.

Qualifications

• 5+ years in a senior operations or fleet leadership role in asset-intensive settings.
• Strong financial acumen with a track record of improving profitability and efficiency.
• Experience building and developing teams to meet targets.
• Ability to manage multiple projects and communicate with senior leaders.
• Experience in a US-headquartered multinational with familiarity of performance metrics.

Responsibilities

• Own the P&L: forecast revenue and costs, monitor performance, close gaps quickly.
• Grow ancillary revenue and commercial vehicle revenue.
• Forecast the fleet to optimise revenue per unit, utilisation and service.
• Raise customer satisfaction using NPS, reviews, and OTA platforms as measures.
• Lead a large operations team and develop leadership succession.
• Collaborate across a global matrix and contribute to fleet strategy.
• Ensure compliance with health, safety, ESG standards.

Skills

Senior ops leadership

Financial acumen

Team development

Project management

Stakeholder comms

Job description

Reporting to the Managing Director, Pacific, you will run the business with a high degree of autonomy and be accountable for operational performance and EBITDA across Australia. You will lead all Operations, Fleet Distribution, and Maintenance and Damage activities. You will also set the short- and long-term strategy that keeps the business improving.

What you will do

• Own the P&L: forecast and manage revenue and cost budgets, track performance against plan, and act quickly to close gaps
• Grow ancillary revenue (upgrades, damage waiver and counter products) and commercial vehicle revenue
• Manage and forecast the fleet to optimise revenue per unit, utilisation and customer service
• Raise customer satisfaction, using NPS, Google reviews and Booking.com as key measures
• Lead, coach and engage a large operations team, and build a strong leadership pipeline and succession plan
• Work across a global matrix organisation and contribute to commercial and fleet strategy
• Make sure the business meets health, safety, environmental, compliance and ESG standards

What you will bring

• 5+ years in a senior operations or fleet leadership role, ideally in car rental, mobility or another multi-site, asset-intensive business
• Strong financial acumen and a proven record of improving operational efficiency and profitability
• Experience leading and developing teams to meet and exceed targets
• Confidence managing multiple projects and stakeholders, and communicating with senior leaders
• Experience in a US-headquartered multinational, with a clear understanding of its performance metrics, reporting rhythms and ways of operating

Why join us

You will lead a well-known brand in a market that is central to our Pacific strategy. You will have real autonomy, the backing of a global organisation, and a culture built on our values: Customer Led, Ownership, Inclusion, Integrity and Innovation. If you are ready to lead the next chapter of our Australian operations, we would like to hear from you.

Mascot New South Wales Australia A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.