Operations Manager

Adventure Park Geelong; Geelong; Presencial; AUD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Adventure Park Geelong is seeking an experienced Operations Manager to lead the Park Operations team. You will oversee rides, amenities and guest areas, balancing service standards with commercial performance and staffing decisions during peak periods.

This hands-on role requires strong safety culture, effective communication, and the ability to respond to weather and visitor demand while maintaining high guest satisfaction. A permanent role with start date negotiable.

Formación

• At least several years’ management experience in aquatic or leisure operations.
• Excellent written and verbal communication skills.
• Flexibility to work seven days during the season including nights and weekends.

Responsabilidades

• Provide leadership to park operations teams and senior staff.
• Oversee daily park operations, rides, facilities and guest areas.
• Manage workforce planning, rostering and wage costs based on attendance and events.
• Conduct daily operational inspections and address identified issues.
• Handle guest complaints and operational incidents with escalation as needed.
• Ensure safety training and compliance with park policies and procedures.
• Coordinate emergency responses and ensure accurate reporting.

Conocimientos

Leadership

People management

Safety culture

Emergency management

Communication

Herramientas

Microsoft Office

Descripción del empleo

Adventure Park Geelong, Victoria’s biggest water theme park presents afantastic career opportunity for an experienced Operations Manager to join our Park Operations Team.

Adventure Park Geelong, located in Wallington on the Bellarine Peninsula, offers 24state of the art world class rides and attractions including water-based and dry rides that cater to families, thrill-seekers, and leisure travelers. With an emphasis on providing memorable experiences, our team is committed to creating safe and enjoyable experiences for every guest, while providing a fun, fast-paced and supportive environment for our team members.

About the role …

We are seeking an experienced, confident and highly capable Operations Manager to support the safe, efficient and effective operation of the Park Operations department at Adventure Park Geelong.

Reporting to the Head of Operations & Maintenance and working with the Assistant Operations Manager you will play a key role in overseeing the day-to-day operation of the park, with a strong focus on safety, guest experience, emergency management, staffing and operational performance.

Leading by example, you will balance high service standards with commercial performance and make timely staffing and operational decisions in response to visitor numbers, weather and business demand.

This is a hands-on operational role, and you will spend a significant proportion of your week alongside your managers and teams, monitoring service delivery & ride safety, supporting staff during peak periods and resolving issues as they arise.

Key Responsibilities:

• Providing visible leadership, support and guidance to operational teams, the wider leadership team and other departments, promoting exceptional guest service and maintaining high standards of performance, professionalism and accountability.
• Overseeing the daily operation of Adventure Park, including its rides, attractions, amenities, guest areas and operational team members.
• Manage workforce planning, rostering and wage costs in line with attendance forecasts, weather, peak periods and event schedules.
• Completing daily operational inspections and ensuring identified issues are appropriately addressed.
• Manage significant visitor complaints, service failures and operational issues.
• Ensuring team members are appropriately trained, competent and performing their duties in accordance with approved compliance procedures and operational requirements.
• Responding to and managing incidents and emergencies, including providing first aid, coordinating appropriate emergency responses and ensuring incidents are managed, documented and reported in accordance with Park procedures.
• Ensuring the park is consistently presented to a high standard, including cleanliness, amenities, guest areas and overall operational readiness.
• Promoting and maintaining a strong safety culture by leading by example, reinforcing safe work practices and ensuring compliance with park policies, procedures and relevant legislation.
• Identifying operational risks and opportunities for improvement and working with the leadership team to implement effective solutions.

At least several years’ management experience in aquatic, leisure, or similar operational environment such as events, venue operations or a related industry.

Experience leading managers and developing high-performing operational teams.

Excellent communication skills, both written and verbal.

Flexibility across seven operating days - Including nights and weekends

Strong problem-solving skills and a continuous improvement mindset.

A practical and visible leadership style.

Excellent interpersonal skills across all stakeholders

Proficient in Microsoft Office and comfortable using digital operational systems.

Current Working with Children Check.

Hold or be eligible to obtain a current Pool Lifeguard and First Aid certificates.

What We Offer:

The role offers variety, autonomy and the opportunity to make a measurable impact on visitor satisfaction, team performance and commercial outcomes, including the growth of the Adventure Park Geelong as a leading water theme park.

Permanent role with immediate start

Competitive salary package to reflect qualifications and experience.

Flexible 7-day availability during the parks operating season from late November through March, with work hours required on school holidays, weekends and evenings in line with operational needs and event needs.