Aquatic Operations Manager

Belgravia Leisure; Torquay; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Free facility access

Job summary

Belgravia Leisure is seeking a qualified Aquatic Operations Manager for the Wurdi Baierr Aquatic & Recreation Centre in Torquay (3228). You will build and lead a capable operations team to deliver a safe, patron-friendly facility and uphold OH&S standards.

Under the support of the Venue Manager, you will manage budgets, contractor relationships and KPIs, drive the centre’s appearance, and ensure compliance with Belgravia’s policies and regulatory requirements ahead of an early 2027 opening (role

Qualifications

• Qualification in OH&S is required.
• Experience leading an aquatic operations team is preferred.
• Strong communication and leadership skills are essential.
• Ability to manage budgets and reports.

Responsibilities

• Lead the on-site aquatics team to deliver a safe, patron-friendly facility.
• Ensure compliance with OH&S, risk, and environmental standards.
• Maintain contractor relationships and oversee budget administration.
• Monitor KPIs and improve patron satisfaction and NPS scores.
• Implement inspections, risk assessments and corrective actions, keeping records.

Skills

OH&S qualification

Leadership

Communication skills

Budget management

Job description

VIC, Wurdi Baierr Aquatic & Recreation Centre - Torquay 3228

• Great career paths and development with an entrepreneurial organisation
• Free facility access
• Opportunity to make a real difference to our community

This is a great opportunity for qualified, friendly and skilled Aquatic Operations Coordinator to join the team and lead our aquatics team!

The Role

This is an exciting time for Belgravia Leisure as we look to appoint a suitably qualified and experienced Aquatic Operations Manager to build and lead a passionate, professional and highly engaged operations teams across Wurdi Baierr Aquatic & Recreation Centre.

The Aquatic Operations Manager will ensure the team on site are operating effectively to deliver a safe, patron friendly facility in accordance with operational practices, contractual requirements, quality systems and industry guidelines and will ensure that patron feedback is acted on and, over time, reduce any negative perception communicated by patrons regarding site operations.

With the support of the Venue Manager, the Aquatic Operations Manager will deliver and drive the physical appearance of the centre through strong contractor management relationships and will adhere to the OH&S processes and management systems provided by Belgravia and legislative regulatory standards.

The role will commence in December 2026 in readiness for the venue opening early 2027

Key accountabilities include:

• Have a qualification in OH&S
• Ensure all emergency equipment is in good working condition
• Support the Aquatic Operations Manager in investigating accidents and incidents
• Monitor OHS, Risk and Environment performance and initiate actions to improve performance
• Implement hazard and environment inspections, risk assessments, risk controls and corrective actions, ensuring all records are kept
• Manage budgets and prepare required reports
• Maintain NPS and mystery shop scores in line with KPIs adopted by Belgravia Leisure

About You

You will have a passion for aquatic operations and delivering safe environment to both staff and patrons. You will have the ability to create and maintain all relevant documentation in relation to safety and hazard minimisation.

You have strong communication skills that build rapport and positive relationships with people and a commitment to operational excellence. Successful applicants will demonstrate the ability to interact effectively and build positive relationships with all operational staff and contractors.

To be successful in this role you will have a minimum of 2 years’ experience in an Aquatic Operations environment and demonstrated ability to lead a team. You possess values such as integrity, excellence, courage, openness, respect leadership and accountability.

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth, and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a community environment, we want to hear from you!

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:

- A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.

- Allowing a short video submission describing their application for the job

- Allowing a support person during an interview

We're happy to adjust our recruitment process to support accessibility needs - reach out to us [e-mail]

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement