Ride Operations Assistant Manager
Aussie World
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Benefits offered by this job
Job summary
Aussie World is looking for an Assistant Ride Operations Manager to help lead our frontline team and deliver outstanding guest experiences — full-time, permanent. Reporting to the Ride Operations Manager, the Assistant Ride Operations Manager is second-in-charge of a large frontline team across the park.
You'll be a visible, hands-on leader who steps up as the senior manager on site during allocated shifts, supports the Ride Operations Manager in day-to-day operations, and helps deliver safe,
Qualifications
- Demonstrated ability to lead large frontline teams in a high-volume leisure or hospitality setting.
- Strong focus on safety, guest experience and operational standards.
- Experience coordinating rostering, recruitment, training and performance management.
Responsibilities
- Lead, coach and support a large frontline team across the park.
- Oversee rostering, deployment and break coverage during peak and off-peak periods.
- Support recruitment, onboarding, training and performance management of staff.
- Assist with opening, closing and daily briefs to ensure consistency of guest experiences.
- Collaborate with safety, operations and guest services teams to maintain standards.
Skills
Education
Tools
Job description
Aussie World is a much-loved Sunshine Coast theme park, home to a large frontline team delivering safe, fun, and memorable experiences for guests of all ages. We're looking for a hands-on leader to join our Rides Operations department and help our team shine, every single day.
Aussie World is looking for an Assistant Ride Operations Manager to help lead our frontline team and deliver outstanding guest experiences — full-time, permanent.
Reporting to the Ride Operations Manager, the Assistant Ride Operations Manager is second-in-charge of a large frontline team across the park. You'll be a visible, hands-on leader who steps up as the senior manager on site during allocated shifts, supports the Ride Operations Manager in day-to-day operations, and helps deliver safe, efficient, and memorable guest experiences aligned with our values.
Employment type: Full-time, permanent
Reports to: Ride Operations Manager
- Support the delivery of consistent, friendly, and professional guest service across the park
- Act as an escalation point for guest complaints, incidents, and complex enquiries, resolving issues promptly and empathetically
- Help monitor guest feedback and on-site observations to identify trends, risks, and opportunities for improvement
- Apply service recovery strategies and goodwill gestures in line with company guidelines
- Lead, coach, and support a large frontline team, including supervisors and casual employees
- Help foster a positive, inclusive, high-performance culture aligned with our values and service mindset
- Assist with rostering, deployment, and break coverage to ensure effective operations during peak and off-peak periods
- Support recruitment, onboarding, training, performance management, and capability development
- Lead daily briefings, opening and closing procedures, and ensure adherence to operational checklists and standards
- Support day-to-day theme park operations with a hands-on approach, upholding standards of safety, training, guest experience, and compliance
- Act as the senior manager on site during allocated shifts, exercising delegated operational authority in the Ride Operations Manager's absence
- Help make real-time operational decisions in response to weather, safety incidents, ride failures, or security risks
- Work closely with Ride Operators, Operations Managers, and Safety teams to ensure smooth operations and effective guest flow
- Help plan, coordinate, and communicate operational and service information throughout special events
- Ensure plans, checklists, briefings, and procedures are in place and communicated to staff at daily briefings
- Support supervisors and the team during special events and monitor guest satisfaction and feedback
- Help ensure operational activities comply with WHS policies, procedures, and regulatory requirements, including Qld Amusement Device legislation
- Promote and reinforce a strong safety culture across the team
- Support risk assessments, inspections, audits, and safety checklists
- Assist with incident response, reporting, and investigations, including guest injuries and ride stoppages
- Act as a first responder in medical and emergency situations
Aussie World is a much-loved Sunshine Coast theme park, home to a large frontline team delivering safe, fun, and memorable experiences for guests of all ages. We're looking for a hands-on leader to join our Rides Operations department and help our team shine, every single day.
Aussie World is looking for an Assistant Ride Operations Manager to help lead our frontline team and deliver outstanding guest experiences — full-time, permanent.
Reporting to the Ride Operations Manager, the Assistant Ride Operations Manager is second-in-charge of a large frontline team across the park. You'll be a visible, hands-on leader who steps up as the senior manager on site during allocated shifts, supports the Ride Operations Manager in day-to-day operations, and helps deliver safe, efficient, and memorable guest experiences aligned with our values.
Employment type: Full-time, permanent
Location: Aussie World, Palmview, Sunshine Coast, Queensland
Reports to: Ride Operations Manager
- Support the delivery of consistent, friendly, and professional guest service across the park
- Act as an escalation point for guest complaints, incidents, and complex enquiries, resolving issues promptly and empathetically
- Help monitor guest feedback and on-site observations to identify trends, risks, and opportunities for improvement
- Apply service recovery strategies and goodwill gestures in line with company guidelines
- Lead, coach, and support a large frontline team, including supervisors and casual employees
- Help foster a positive, inclusive, high-performance culture aligned with our values and service mindset
- Assist with rostering, deployment, and break coverage to ensure effective operations during peak and off-peak periods
- Support recruitment, onboarding, training, performance management, and capability development
- Lead daily briefings, opening and closing procedures, and ensure adherence to operational checklists and standards
- Support day-to-day theme park operations with a hands-on approach, upholding standards of safety, training, guest experience, and compliance
- Act as the senior manager on site during allocated shifts, exercising delegated operational authority in the Ride Operations Manager's absence
- Help make real-time operational decisions in response to weather, safety incidents, ride failures, or security risks
- Work closely with Ride Operators, Operations Managers, and Safety teams to ensure smooth operations and effective guest flow
- Help plan, coordinate, and communicate operational and service information throughout special events
- Ensure plans, checklists, briefings, and procedures are in place and communicated to staff at daily briefings
- Support supervisors and the team during special events and monitor guest satisfaction and feedback
- Help ensure operational activities comply with WHS policies, procedures, and regulatory requirements, including Qld Amusement Device legislation
- Promote and reinforce a strong safety culture across the team
- Support risk assessments, inspections, audits, and safety checklists
- Assist with incident response, reporting, and investigations, including guest injuries and ride stoppages
- Act as a first responder in medical and emergency situations
- Experience leading or supporting large, diverse frontline teams, including supervisors and casual employees
- Background in theme parks, attractions, major events, hospitality, tourism, retail, or entertainment venues
- Experience delivering exceptional guest experiences in high-volume environments
- Exposure to rostering, deployment, and labour optimisation across peak and off-peak periods
- Experience handling guest complaints and escalations, and supporting incident response
- Exposure to WHS, risk management, and compliance in public-facing environments
- Tertiary qualifications in Hospitality Management, Tourism, Business, Events, Management.
- Certificate IV in Workplace Health and Safety
- Current Advanced First Aid & CPR
- Understanding of guest journey mapping and service recovery principles
- Familiarity with theme park operations, guest flow, and queue management (desirable)
- Outstanding people leadership and coaching skills
- High-level communication skills, including a strong on-the-floor presence
- Ability to remain calm, decisive, and visible during high-pressure situations
- Strong problem-solving, judgement, and conflict resolution skills
- Proficient in using workforce management, rostering, and incident-reporting systems, plus Microsoft Office
- Guest-obsessed mindset with a genuine passion for service excellence
- Approachable, energetic, and highly visible leadership style
- Resilient and adaptable in fast-changing, high-volume environments
- Empathetic and emotionally intelligent, especially with distressed guests or staff
- Accountable, consistent, and fair in people management
- Strong experience with safety, responsibility, and duty of care
- A leadership role at one of the Sunshine Coast's most iconic theme parks
- Aussie World Tickets
- Anniversary voucher to spend on-site (food/gift store/bottleshop)
- 50% off Fun Cafe food
- Fun theme park environment (ride a ride in your lunch break)
- Access to our Employee Assistance Program
- A supportive, close-knit management team and a strong safety-first culture
- Variety, energy, and the chance to make a visible difference to thousands of guests every week
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