Operations Manager

Programmed Maintenance Services; Gatton; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Attractive pay

Prime location

Company vehicle

Exclusive employee perks

Investment in you

Safety & wellbeing

Job summary

Programmed Maintenance Services in Gatton, QLD is seeking an experienced Operations Manager to lead the on-site delivery of a major facilities management contract within a high-security environment. You will oversee multiple Service Delivery Managers, drive performance against KPIs, and champion safety, with close collaboration to the client and internal teams to ensure contractual obligations are met.

Based at Gatton Prison site, you will shape planning, workforce management, budgeting, and

Qualifications

• Experience leading multidisciplinary operational teams.
• Proven track record in client relationships and contractual service delivery.
• Strong KPI management, governance, and reporting.

Responsibilities

• Lead and mentor a team of Service Delivery Managers across multiple streams.
• Provide strategic oversight of planned and reactive maintenance.
• Drive performance through planning, resource allocation and workforce management.
• Monitor and manage contract KPIs, service levels and metrics.
• Build and maintain strong client relationships as a senior point of contact.
• Lead operational reviews, governance meetings and performance discussions.
• Oversee scheduling and resource planning for efficiency.
• Identify opportunities for process improvement and service optimisation.
• Support forecasting, budgeting and operational controls.
• Champion a strong safety culture and EH&S compliance.

Job description

Programmed Maintenance Services - Gatton QLD

Some of the key benefits for the position and employment at Programmed, include:

• Attractive pay: Competitive pay range with annual performance and remuneration review program
• Prime location: Based at Lockyer Valley Correctional Facility (Gatton Prison), great for local employment close to home and only an hour's drive from Brisbane
• Company vehicle: Fully maintained, company supplied vehicle.
• Exclusive employee perks: Access discounts and benefits with over 600 retailers, including Coles, Woolworths, BWS, Dan Murphy's, The Good Guys, JB Hi-Fi, BCF, SuperCheap Auto, and many more!
• Investment in you: We're passionate about personal and professional growth, offering access to certificates, webinars, mentorship, and practical training to help you thrive in your career
• Your well-being, our priority: Strong safety culture, generous paid parental leave and access to our Employee Assistance Program, including tailored well-being initiatives designed to support your personal and family needs

About the Opportunity

We are seeking a highly capable Operations Manager to lead the operational delivery of a major facilities management contract within a high-security correctional environment.

Reporting as the senior operational leader on site, this role is responsible for overseeing multiple Service Delivery Managers and ensuring the successful coordination, performance, and continuous improvement of maintenance and facilities services across the precinct. The position plays a critical role in driving contract performance, client engagement, workforce planning, safety outcomes, and operational excellence.

Based in Gatton, QLD, this permanent, full-time leadership opportunity will see you work closely with the client, internal stakeholders, and operational teams to ensure contractual obligations, KPIs, and service delivery objectives are consistently achieved.

Key Responsibilities

• Lead and mentor a team of Service Delivery Managers responsible for multiple operational streams across the facility
• Provide strategic oversight of planned and reactive maintenance delivery across the contract
• Drive operational performance through effective planning, resource allocation, and workforce management
• Monitor and manage contract KPIs, service levels, and performance metrics
• Build and maintain strong client relationships, acting as a key senior point of contact.
• Lead operational reviews, reporting requirements, governance meetings, and performance discussions
• Oversee scheduling and resource planning activities to ensure operational efficiency
• Identify opportunities for process improvement, system enhancements, and service optimisation
• Support financial management activities including forecasting, budgeting, and operational controls.
• Champion a strong safety culture and ensure the highest standards of health, safety, and environmental compliance.

About You

You are an experienced operational leader with a track record of managing large-scale maintenance, facilities management, or service delivery operations. You possess strong commercial acumen, exceptional stakeholder engagement skills, and a passion for driving high-performing teams.

Additionally, you will bring:

• Leadership experience within facilities management, maintenance services, asset management, or a related operational environment
• Experience leading multidisciplinary operational teams
• Demonstrated success managing client relationships and contractual service delivery outcomes
• Strong understanding of KPI management, operational governance, and performance reporting
• Experience driving business improvement, process optimisation, and change initiatives
• Excellent planning, organisational, and resource management skills
• Strong commercial and financial awareness
• Exceptional communication and stakeholder engagement capabilities
• A commitment to safety leadership and fostering a positive team culture

About Us

Programmed is a leading provider of operations and maintenance services across all industry sectors including education, health, infrastructure, manufacturing, transport and mining in Australia and New Zealand.

Our Facility Management business unit partners with our valued clients to deliver a comprehensive range of facilities management from small repair work to managing large-scale facilities and infrastructure networks.

Weencourage career development, support flexibility and care about your personal wellbeing and safety. Join the Programmed team today.

Our Commitment

Programmed and PERSOLKELLY supports a workplace culture of zero harm and encourages this in all that we do.

Programmed and PERSOLKELLY strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.

To learn more about working with Programmed and PERSOLKELLY, we encourage you to visit our website.