Service Delivery Manager

Programmed; Gatton; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Company vehicle

Training & development

Parental leave

Employee discounts

Job summary

Programmed in Gatton, QLD is seeking an experienced Service Delivery Manager to lead maintenance and facilities services within a high-security environment. The role manages a team of internal trades, coordinates contractors, and ensures timely delivery of planned and reactive works across the facility.

The successful candidate will drive safety, performance, and client satisfaction while overseeing compliance, reporting and stakeholder engagement in a demanding environment.

Qualifications

• Experience leading maintenance or facilities teams.
• Proven ability to manage contractors and external service providers.
• Strong understanding of preventative and reactive maintenance practices.
• Experience managing work orders, service requests, and maintenance reporting systems.
• Excellent stakeholder management and communication skills.
• Proven ability to prioritise competing demands in a fast-paced environment.

Responsibilities

• Lead and manage a team of internal maintenance personnel and trades staff.
• Coordinate the delivery of planned and reactive maintenance services across the facility.
• Issue, monitor, and close work orders to ensure all maintenance activities are accurately recorded and completed.
• Work closely with scheduling teams to maximise workforce productivity and service outcomes.
• Manage contractors, including quotations, service reports, invoices, and performance reviews.
• Ensure parts, materials, and labour are appropriately allocated against work orders.
• Monitor compliance requirements, including training records, certifications, permits, and site inductions.
• Prepare maintenance reports, operational summaries, and contractual deliverables.
• Promote a strong safety culture and ensure compliance with all health, safety, environmental, and security requirements.

Skills

Leadership

Facilities management

Stakeholder management

Safety management

Maintenance planning

Contractor management

Work order systems

Communication

Problem-solving

Job description

Some of the key benefits for the position and employment at Programmed, include:

• Attractive pay: Competitive pay range with annual performance and remuneration review program
• Prime location: Based at Lockyer Valley Correctional Facility (Gatton Prison), great for local employment close to home and only an hour’s drive from Brisbane
• Company vehicle: Fully maintained, company supplied vehicle.
• Exclusive employee perks: Access discounts and benefits with over 600 retailers, including Coles, Woolworths, BWS, Dan Murphy’s, The Good Guys, JB Hi-Fi, BCF, SuperCheap Auto, and many more!
• Investment in you: We're passionate about personal and professional growth, offering access to certificates, webinars, mentorship, and practical training to help you thrive in your career
• Your well-being, our priority: Strong safety culture, generous paid parental leave and access to our Employee Assistance Program, including tailored well-being initiatives designed to support your personal and family needs

About the Opportunity

We are seeking an experienced Service Delivery Manager to join our team, responsible for leading the delivery of maintenance and facilities services within a critical correctional facility management contract.

This role is responsible for managing a team of internal trades and maintenance personnel while coordinating contractors, service providers, and client stakeholders to ensure the effective delivery of planned and reactive maintenance works. The Service Delivery Manager plays a key role in driving safety, operational performance, compliance, and customer satisfaction across a designated service area within the facility.

Based in Gatton, QLD, this permanent, full-time position offers the opportunity to work within a high-security environment, supporting essential infrastructure that contributes to prisoner health, rehabilitation, and safer communities.

Key Responsibilities

• Lead and manage a team of internal maintenance personnel and trades staff
• Coordinate the delivery of planned and reactive maintenance services across the facility
• Issue, monitor, and close work orders to ensure all maintenance activities are accurately recorded and completed
• Work closely with scheduling teams to maximise workforce productivity and service outcomes
• Manage contractors, including quotations, service reports, invoices, and performance reviews
• Ensure parts, materials, and labour are appropriately allocated against work orders
• Monitor compliance requirements, including training records, certifications, permits, and site inductions
• Prepare maintenance reports, operational summaries, and contractual deliverables
• Promote a strong safety culture and ensure compliance with all health, safety, environmental, and security requirements

About You

To be successful in this role, you will bring strong leadership experience within facilities management, maintenance services, or a similar operational environment. You are highly organised, customer-focused, and capable of managing multiple stakeholders while maintaining a strong focus on safety and performance.

Additionally, you will possess:

• Previous experience leading maintenance, facilities management, or service delivery teams
• Demonstrated experience managing contractors and external service providers
• Strong understanding of preventative and reactive maintenance practices
• Experience managing work orders, service requests, and maintenance reporting systems
• Excellent stakeholder management and communication skills
• Proven ability to prioritise competing demands and deliver outcomes in a fast‑paced environment
• Strong problem-solving and decision-making capabilities
• Experience preparing operational reports and client-facing documentation
• Experience within corrections, health, utilities, industrial, defence, or critical infrastructure environments will be highly regarded

About Us

Programmed is a leading provider of operations and maintenance services across all industry sectors including education, health, infrastructure, manufacturing, transport and mining in Australia and New Zealand.

Our Facility Management business unit partners with our valued clients to deliver a comprehensive range of facilities management from small repair work to managing large-scale facilities and infrastructure networks.

Weencourage career development, support flexibility and care about your personal wellbeing and safety. Join the Programmed team today.

Our Commitment

Programmed and PERSOLKELLY supports a workplace culture of zero harm and encourages this in all that we do.

Programmed and PERSOLKELLY strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.

To learn more about working with Programmed and PERSOLKELLY, we encourage you to visit our website.