Senior Facilities Operations Leader (Gatton)

Programmed; Gatton; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Company vehicle

Attractive pay

Exclusive perks

Job summary

Programmed is seeking an experienced Operations Manager to lead the on-site delivery of a major facilities management contract at Gatton Prison, QLD. The role reports to the senior on-site leadership and oversees Service Delivery Managers to ensure contract performance and service delivery objectives are met.

Based in Gatton, this permanent, full-time leadership position focuses on client engagement, workforce planning, safety outcomes, and continuous improvement across maintenance and

Qualifications

• Experience leading facilities management, maintenance services or service delivery operations.
• Strong planning, organisational, and resource management skills.
• Proven ability to manage client relationships and contractual outcomes.
• Solid understanding of KPI management, governance, and performance reporting.
• Experience driving business improvement and change initiatives.

Responsibilities

• Lead and mentor Service Delivery Managers across multiple operational streams.
• Oversee planned and reactive maintenance delivery for the contract.
• Drive performance through planning, resource allocation and workforce management.
• Monitor contract KPIs, service levels, and performance metrics.
• Build strong client relationships and act as senior on-site point of contact.
• Lead operational reviews, governance meetings and performance discussions.
• Oversee scheduling and resource planning to ensure efficiency.
• Identify opportunities for process improvements and system enhancements.
• Support forecasting, budgeting and operational controls.
• Champion safety culture and health and environmental compliance.

Skills

Leadership experience

Stakeholder engagement

KPI management

Planning and resource management

Safety leadership

Job description

Programmed is seeking an experienced Operations Manager to lead the on-site delivery of a major facilities management contract at Gatton Prison, QLD. The role reports to the senior on-site leadership and oversees Service Delivery Managers to ensure contract performance and service delivery objectives are met.

Based in Gatton, this permanent, full-time leadership position focuses on client engagement, workforce planning, safety outcomes, and continuous improvement across maintenance and