Facilities Service Delivery Lead - Maintenance (Gatton)

Programmed Maintenance Services; Gatton; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Company vehicle

Retailer discounts

Career development

Parental leave & wellbeing

Job summary

Programmed Maintenance Services – Gatton QLD is seeking an experienced Service Delivery Manager to lead maintenance and facilities services within a critical correctional facility contract. Based at Gatton, QLD, you will oversee internal trades, coordinate contractors, and drive safety, performance, and customer satisfaction in a high-security environment.

You will manage a team, ensure planned and reactive maintenance delivery, and liaise with client stakeholders to meet contractual obligations

Qualifications

• Experience leading maintenance, facilities management, or service delivery teams.
• Experience managing contractors and external service providers.
• Strong understanding of preventative and reactive maintenance practices.
• Experience managing work orders, service requests, and maintenance reporting systems.
• Excellent stakeholder management and communication skills.
• Ability to prioritise competing demands in a fast-paced environment.
• Strong problem-solving and decision-making capabilities.
• Experience preparing operational reports and client-facing documentation.
• Experience within corrections, health, utilities, industrial, defence, or critical infrastructure environments is highly regarded.

Responsibilities

• Lead and manage a team of internal maintenance personnel and trades staff.
• Coordinate the delivery of planned and reactive maintenance services across the facility.
• Issue, monitor, and close work orders to ensure maintenance activities are recorded and completed.
• Work with scheduling teams to maximise workforce productivity and service outcomes.
• Manage contractors, including quotations, service reports, invoices, and performance reviews.
• Ensure parts, materials, and labour are allocated against work orders.
• Monitor compliance requirements, including training records, certifications, permits, and site inductions.
• Prepare maintenance reports, operational summaries, and contractual deliverables.
• Promote a strong safety culture and ensure compliance with health, safety, environmental, and security requirements.

Skills

Leadership experience

Contractor management

Maintenance planning

Work order management

Stakeholder management

Safety & compliance

Communication

Job description

Programmed Maintenance Services – Gatton QLD is seeking an experienced Service Delivery Manager to lead maintenance and facilities services within a critical correctional facility contract. Based at Gatton, QLD, you will oversee internal trades, coordinate contractors, and drive safety, performance, and customer satisfaction in a high-security environment.

You will manage a team, ensure planned and reactive maintenance delivery, and liaise with client stakeholders to meet contractual obligations