Head of Facilities Operations, Gatton – Major FM Contract

Programmed Maintenance Services; Gatton; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Attractive pay

Prime location

Company vehicle

Exclusive employee perks

Investment in you

Safety & wellbeing

Job summary

Programmed Maintenance Services in Gatton, QLD is seeking an experienced Operations Manager to lead the on-site delivery of a major facilities management contract within a high-security environment. You will oversee multiple Service Delivery Managers, drive performance against KPIs, and champion safety, with close collaboration to the client and internal teams to ensure contractual obligations are met.

Based at Gatton Prison site, you will shape planning, workforce management, budgeting, and

Qualifications

• Experience leading multidisciplinary operational teams.
• Proven track record in client relationships and contractual service delivery.
• Strong KPI management, governance, and reporting.

Responsibilities

• Lead and mentor a team of Service Delivery Managers across multiple streams.
• Provide strategic oversight of planned and reactive maintenance.
• Drive performance through planning, resource allocation and workforce management.
• Monitor and manage contract KPIs, service levels and metrics.
• Build and maintain strong client relationships as a senior point of contact.
• Lead operational reviews, governance meetings and performance discussions.
• Oversee scheduling and resource planning for efficiency.
• Identify opportunities for process improvement and service optimisation.
• Support forecasting, budgeting and operational controls.
• Champion a strong safety culture and EH&S compliance.

Job description

Programmed Maintenance Services in Gatton, QLD is seeking an experienced Operations Manager to lead the on-site delivery of a major facilities management contract within a high-security environment. You will oversee multiple Service Delivery Managers, drive performance against KPIs, and champion safety, with close collaboration to the client and internal teams to ensure contractual obligations are met.

Based at Gatton Prison site, you will shape planning, workforce management, budgeting, and