Operations Manager

Betty's Burgers Australia Pty Ltd; Australia; On-site; AUD 100,000 - 140,000; Full time

Job summary

Betty's Burgers Australia Pty Ltd is seeking an Operations Manager for its Western Australia stores. You will oversee guest service standards, daily operations, and people management across multiple sites, while leading financial performance and cost controls in a fast-paced environment.

You will drive KPI metrics, forecasting, and strategic initiatives to maximise sales and profitability, ensuring exceptional hospitality and smooth store performance across the region.

Qualifications

• Requires multi-site hospitality experience in fast-paced environments.
• Demonstrated ability to influence, negotiate and resolve conflicts.
• Strong financial acumen with P&L and budgeting experience.
• Proven track record of meeting sales targets and maximizing profit.
• Excellent presentation and communication skills.
• Strong interpersonal and coaching abilities.
• Ability to operate autonomously in a fast-paced setting.

Responsibilities

• Oversee guest service standards and store operations across WA.
• Lead people development, performance management and training.
• Establish KPI metrics by analyzing rosters, par levels and staff guides.
• Forecast demand and manage labour, food, wastage and beverage costs to meet financial targets.
• Provide recommendations on cash handling and cost-control measures.

Skills

Multi-site hospitality

Influencing

Financial acumen

Sales targets & KPIs

Presentation skills

Interpersonal & coaching

Autonomy

Education

Food Safety Certificate

First Aid Certificate

RSA Certificate

National Police Check

Job description

Betty's Burgers is a classic burger shack experience, showcasing the freshest and most delicious burgers in town. Together with our mouth-watering burgers, our menu also features decadent desserts made from Betty’s exclusive custard ice cream.

With over 70 restaurants now open across Australia and many more on the horizon, more and more people are wanting to be a part of the Betty's experience! Starting in the new year, we are seeking a highly skilled hospitality professional with strong experience in fast paced food and beverage operations to step into the role of Operations Manager for our WA stores.

As Operations Manager, you will be responsible for maintaining guestservice standards along with all aspects of operations within your region including people management, financial results, sales and operational excellence.

Key responsibilities include:

Team development, and training

Performance management and improvement systems

Assist in establishing KPI metrics for new and existing stores by carefully analysing rosters, par levels, movements and people guides

Meet and exceed restaurant financial objectives by forecasting business demands, maintaining labour costs, food and wastage expenses and beverage costs

Provide recommendations regarding cash strategies and cost control measures

To be successful in the role you will have:

Prior multi-site experience in the hospitality or QSR space is essential

Proven influencing, negotiation and conflict resolution skills

Strong financial acumen and experience with P&L and budgets

Proven experience achieving sales targets, KPI's and maximising profit

Excellent presentation and communication skills

Strong interpersonal & coaching skills

Ability to work autonomously in a fast paced & demanding environment

Role Requirements:

Food Safety Certificate

First Aid Certificate

RSA Certificate

Current National Police Check (or willingness to obtain)

About You:

You will be passionate and authentic, deliver genuine hospitality and keen to work within afast movingandpositiveenvironment.

In return, you will work with a passionate and driven team that has a lot of fun along the way!

You will be rewarded with a competitive salary package and the opportunity to join a company that offers excellent career opportunities. Your career path is only determined by your ability, attitude & results.