Regional Hospitality Ops Leader (WA Multi-Site)

Betty's Burgers Australia Pty Ltd; Australia; On-site; AUD 100,000 - 140,000; Full time

Job summary

Betty's Burgers Australia Pty Ltd is seeking an Operations Manager for its Western Australia stores. You will oversee guest service standards, daily operations, and people management across multiple sites, while leading financial performance and cost controls in a fast-paced environment.

You will drive KPI metrics, forecasting, and strategic initiatives to maximise sales and profitability, ensuring exceptional hospitality and smooth store performance across the region.

Qualifications

• Requires multi-site hospitality experience in fast-paced environments.
• Demonstrated ability to influence, negotiate and resolve conflicts.
• Strong financial acumen with P&L and budgeting experience.
• Proven track record of meeting sales targets and maximizing profit.
• Excellent presentation and communication skills.
• Strong interpersonal and coaching abilities.
• Ability to operate autonomously in a fast-paced setting.

Responsibilities

• Oversee guest service standards and store operations across WA.
• Lead people development, performance management and training.
• Establish KPI metrics by analyzing rosters, par levels and staff guides.
• Forecast demand and manage labour, food, wastage and beverage costs to meet financial targets.
• Provide recommendations on cash handling and cost-control measures.

Skills

Multi-site hospitality

Influencing

Financial acumen

Sales targets & KPIs

Presentation skills

Interpersonal & coaching

Autonomy

Education

Food Safety Certificate

First Aid Certificate

RSA Certificate

National Police Check

Job description

Betty's Burgers Australia Pty Ltd is seeking an Operations Manager for its Western Australia stores. You will oversee guest service standards, daily operations, and people management across multiple sites, while leading financial performance and cost controls in a fast-paced environment.

You will drive KPI metrics, forecasting, and strategic initiatives to maximise sales and profitability, ensuring exceptional hospitality and smooth store performance across the region.