Restaurant General Manager

Betty's Burgers; Newcastle City Council; On-site; AUD 90,000 - 120,000; Full time

Job summary

Betty's Burgers is seeking a Restaurant General Manager in Newcastle to lead front and back-of-house operations for a new drive-through outlet. You will report to the Operations Manager and guide a hands-on, high-performance team across all aspects of restaurant management.

The role requires leadership in fast-paced QSR environments, solid business sense, and a commitment to guest satisfaction. You will implement SOPs, control costs, and drive sales in a dynamic hospitality setting.

Qualifications

• Leadership experience in high-volume hospitality/QSR environments.
• Experience in fast-paced drive-through settings.
• Strong business acumen and financial awareness.
• Proven ability to manage labour costs and inventory.
• Exceptional presentation, communication and time management.
• Ability to work flexible rotating roster including weekends.
• Customer-focused with results-driven mindset.

Responsibilities

• Be the face of the restaurant and lead by example.
• Open and establish a new drive-through operation.
• Meet and drive toward restaurant financial objectives.
• Implement marketing to attract new business.
• Control purchasing costs and manage inventory.
• Set policies and SOPs to maintain operations.
• Recruit, train, roster and coach team members.
• Ensure service across dine-in, takeaway, delivery & drive-through.

Skills

Leadership

High-volume hospitality

Drive-through operations

Business acumen

Labor cost control

Communication

Time management

Customer service

Job description

Betty's Burgers is a classic burger shack experience, showcasing the freshest and most delicious burgers in town. Together with our mouth watering burgers, our menu also features our delicious shakes.

We are seeking a highly skilled hospitality professional with strong knowledge of fast-paced food and beverage operations to step into the role of Restaurant General Manager!

Your role will report directly to the Operations Manager, driving the business forward and overseeing both front and back of house operations. As an established hospitality leader, you will lead by example and be hands on with your team across all aspects of management and restaurant operations.

As a Restaurant General Manager, your role will involve:

• Being the face of the restaurant
• Leading the opening and establishment of a new drive-through operation
• Meeting restaurant financial objectives
• Implementing marketing strategies to attract new business
• Controlling purchasing costs and inventory levels
• Maintaining operations by implementing policies and standard operating procedures
• Enhancing guest satisfaction by identifying operational shortfalls and implementing corrective actions
• Ensuring seamless and efficient service across dine in, takeaway, delivery, and drive-through
• Recruiting, onboarding, training, rostering, coaching, motivating and managing team members

What are we looking for?

• Leadership experience in high-volume hospitality/QSR environments
• Experience working in fast paced, drive-through environment
• Strong business acumen
• Demonstrated experience controlling labour costs and inventory in a high-volume QSR environment
• Exceptional presentation, communication, time management and attention to detail
• Ability to maintain professionalism under pressure
• Ability to work a flexible rotating roster, including early mornings, late nights and weekends
• A strong focus on customer service and results driven performance

Role Requirements:

• Food Safety Certificate
• First Aid Certificate
• RSA Certificate
• Current National Police Check (or willingness to obtain)

About you:

You are passionate and authentic, deliver genuine hospitality, and thrive in a fast moving and positive environment. You will enjoy being part of a new restaurant opening and helping build a high performing team from the ground up.

In return, you will work with a passionate and driven team that has a lot of fun along the way. You will be rewarded with a competitive salary package and the opportunity to join a company that offers excellent career progression. Your career path is determined by your ability, attitude and results.