Restaurant General Manager

Betty's Burgers; Toowoomba Regional; On-site; AUD 70,000 - 100,000; Full time

Job summary

Betty's Burgers is seeking a highly skilled hospitality professional to become Restaurant General Manager in Toowoomba. You will report to the Operations Manager, drive the business forward, and oversee front and back of house operations with a hands-on leadership style.

You will lead the new drive-through opening, manage costs and inventory, and ensure exceptional guest experiences across dine-in, takeaway, delivery, and drive-through, while building a high-performing team.

Qualifications

• Proven leadership in fast-paced hospitality or QSR environments.
• Experience managing drive-through operations and peak-traffic periods.
• Strong business acumen with focus on costs and inventory control.

Responsibilities

• Be the face of the restaurant and drive guest satisfaction.
• Lead the opening and ongoing operations of a new drive-through.
• Meet financial objectives through efficient cost management.
• Implement marketing strategies to attract new business.
• Control purchasing costs and inventory levels.
• Maintain policies and standard operating procedures across teams.
• Recruit, onboard, train, roster, coach and motivate staff.
• Ensure seamless service across dine-in, takeaway, delivery and drive-through.

Skills

High-volume hospitality leadership

Drive-through operations

Customer service excellence

Time management

Cost and inventory control

Staff coaching and rostering

Education

Food Safety Certificate

First Aid Certificate

RSA Certificate

National Police Check

Job description

Betty's Burgers is a classic burger shack experience, showcasing the freshest and most delicious burgers in town. Together with our mouth watering burgers, our menu also features our delicious shakes.

We are seeking a highly skilled hospitality professional with strong knowledge of fast-paced food and beverage operations to step into the role of Restaurant General Manager!

Your role will report directly to the Operations Manager, driving the business forward and overseeing both front and back of house operations. As an established hospitality leader, you will lead by example and be hands on with your team across all aspects of management and restaurant operations.

As a Restaurant General Manager, your role will involve:

Being the face of the restaurant

Leading the opening and establishment of a new drive-through operation

Meeting restaurant financial objectives

Implementing marketing strategies to attract new business

Controlling purchasing costs and inventory levels

Maintaining operations by implementing policies and standard operating procedures

Enhancing guest satisfaction by identifying operational shortfalls and implementing corrective actions

Ensuring seamless and efficient service across dine in, takeaway, delivery, and drive-through

Recruiting, onboarding, training, rostering, coaching, motivating and managing team members

What are we looking for?

Leadership experience in high-volume hospitality/QSR environments

Experience working in fast paced, drive-through environment

Strong business acumen

Demonstrated experience controlling labour costs and inventory in a high-volume QSR environment

Exceptional presentation, communication, time management and attention to detail

Ability to maintain professionalism under pressure

Ability to work a flexible rotating roster, including early mornings, late nights and weekends

A strong focus on customer service and results driven performance

Role Requirements:

Food Safety Certificate

First Aid Certificate

RSA Certificate

Current National Police Check (or willingness to obtain)

About you:

You are passionate and authentic, deliver genuine hospitality, and thrive in a fast moving and positive environment. You will enjoy being part of a new restaurant opening and helping build a high performing team from the ground up.

In return, you will work with a passionate and driven team that has a lot of fun along the way. You will be rewarded with a competitive salary package and the opportunity to join a company that offers excellent career progression. Your career path is determined by your ability, attitude and results.