Operations Leader - High-Volume eCommerce & 3PL Fulfilment

Segen Consulting Pty Ltd; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Segen Consulting Pty Ltd is seeking an Operations Supervisor for its fast-moving eCommerce and 3PL fulfilment operations in Sydney. You will lead a warehouse team, oversee end-to-end fulfilment, and drive performance against SLAs while maintaining safety standards.

In this role you will optimize picking, packing, and dispatch processes, collaborate with inventory and customer service teams, and use WMS and data-driven insights to push continuous improvements in throughput and accuracy.

Qualifications

• Proven supervisory experience in eCommerce, 3PL, or high-volume warehousing.
• Experience with automated fulfilment systems.
• Strong understanding of SLA/DIFOT and service-level performance.
• Experience with WMS and data-driven decision making.
• Hands-on leader who can drive team performance in a fast-paced environment.

Responsibilities

• Lead and develop a warehouse team within a high-volume eCommerce/3PL environment.
• Oversee end-to-end fulfilment operations including picking, packing, and dispatch.
• Drive efficiency and throughput to meet tight SLAs and customer expectations.
• Monitor workflows and implement continuous improvement initiatives.
• Ensure compliance with WHS standards and operational procedures.
• Work cross-functionally with inventory, transport, and customer service teams.
• Utilise WMS to track performance, manage orders, and improve output.
• Analyse KPIs including order accuracy, DIFOT, and productivity metrics.

Skills

Supervisory experience

Ecommerce/3PL knowledge

Data-driven decision making

Continuous improvement mindset

Team leadership

Tools

WMS

Job description

Segen Consulting Pty Ltd is seeking an Operations Supervisor for its fast-moving eCommerce and 3PL fulfilment operations in Sydney. You will lead a warehouse team, oversee end-to-end fulfilment, and drive performance against SLAs while maintaining safety standards.

In this role you will optimize picking, packing, and dispatch processes, collaborate with inventory and customer service teams, and use WMS and data-driven insights to push continuous improvements in throughput and accuracy.