Fulfillment Operations Lead - High-Volume eCommerce & Automation

Segen; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

Segen in Sydney, Australia seeks a hands-on Operations Leader to steer day-to-day fulfilment for a fast-moving eCommerce/3PL operation. You will drive performance across picking, packing, and dispatch, ensuring service levels are met while leading a warehouse team.

You will champion continuous improvement, leverage WMS for order tracking and KPI analysis, and collaborate with inventory, transport, and customer service to sustain growth and operational excellence.

Qualifications

• Proven supervisory experience in eCommerce, 3PL, or high-volume warehousing.
• Experience with automated fulfilment systems is highly regarded.
• Strong understanding of SLA/DIFOT and service-level performance.
• Experience using WMS and data-driven decision making.

Responsibilities

• Lead and develop a warehouse team within a high-volume eCommerce/3PL environment.
• Oversee end-to-end fulfilment operations including picking, packing, and dispatch.
• Drive efficiency and throughput to meet tight SLAs and customer expectations.
• Monitor workflows and implement continuous improvement initiatives.
• Ensure WHS standards and operational procedures compliance.
• Work cross-functionally with inventory, transport, and customer service teams.
• Utilise WMS to track performance, manage orders, and improve output.
• Analyse KPIs including DIFOT, order accuracy, and productivity metrics.

Skills

Supervisory experience

WMS experience

Data-driven decision making

Continuous improvement

Leadership in fast-paced environment

Tools

WMS

Job description

Segen in Sydney, Australia seeks a hands-on Operations Leader to steer day-to-day fulfilment for a fast-moving eCommerce/3PL operation. You will drive performance across picking, packing, and dispatch, ensuring service levels are met while leading a warehouse team.

You will champion continuous improvement, leverage WMS for order tracking and KPI analysis, and collaborate with inventory, transport, and customer service to sustain growth and operational excellence.