Operations Leader: Drive Service Excellence & Growth

SC Technology Group; Geelong; On-site; AUD 110,000 - 150,000; Full time

Job summary

SC Technology Group is seeking an experienced Operations Manager in Geelong to lead and optimise our operational and administrative functions while supporting superior customer outcomes.

You will report to the General Manager and oversee day-to-day activities, collaborating with service, sales and finance teams to improve efficiency, productivity, and profitability across the business.

Qualifications

• Experience leading operations or admin teams.
• Ability to drive service excellence and outcomes.
• Strong communication and stakeholder engagement.

Responsibilities

• Lead and manage daily operations across service administration and customer support.
• Drive a customer-focused approach with proactive service delivery and continuous improvement.
• Monitor performance through key metrics to identify risks and opportunities.
• Develop and improve operational systems, processes and procedures for growth and efficiency.
• Lead, mentor and develop operational staff, including recruitment and onboarding.
• Collaborate with leadership to align operational objectives with business goals.

Skills

Operations management

People leadership

Stakeholder management

Process improvement

Analytical skills

Job description

SC Technology Group is seeking an experienced Operations Manager in Geelong to lead and optimise our operational and administrative functions while supporting superior customer outcomes.

You will report to the General Manager and oversee day-to-day activities, collaborating with service, sales and finance teams to improve efficiency, productivity, and profitability across the business.