Operations Leader - Community Services & Impact

The Reily Foundation Inc; South Australia; On-site; AUD 80,000 - 110,000; Full time

Job summary

The Reily Foundation Incorporated is seeking an Operations Manager to guide Team Leaders, translating the Board and CEO direction into high-quality, compliant service delivery. The role focuses on building a stable, capable workforce and ensuring safe, efficient operations across all teams.

You will oversee budgets, risk management and funding reporting, while driving continuous improvement and data-informed decision making to support the Foundation's mission in South Australia.

Qualifications

• Tertiary qualification in management, business, community services or equivalent senior experience.
• Significant senior management experience leading multiple teams through Team Leaders in a social/community service context.
• Governance, risk management and quality accreditation experience (ASES), including WHS obligations.
• Strong human resource, planning and financial management skills for delivery of funded services.
• Experience managing funding agreements, budgets, reporting and acquittals.
• Understanding trauma-informed, family-focused practice and active intervention.
• Excellent verbal and written communication and analytical skills.
• Proficient digital skills including Microsoft 365 and relevant systems.
• Current DHS Working with Children Check or ability to obtain one, and a valid driver's licence.

Responsibilities

• Lead a zero-harm culture through safe work planning, risk identification and incident reporting.
• Ensure WHS policies and regulatory requirements are followed by staff and volunteers.
• Coach and develop Team Leaders to build capable, accountable leadership.
• Address performance, conduct and workforce matters per policies, escalating to the CEO.
• Model the Foundation's mission and values in decisions and team culture.
• Oversee team budgets, funding obligations and financial risks reporting to the CEO.
• Identify efficiencies and funding opportunities to support sustainable service delivery.
• Lead accreditation readiness and ensure policy compliance across teams.
• Develop and deliver an annual operational plan aligned to strategic priorities.
• Use data and sector knowledge to improve service quality and impact reporting.

Skills

Management leadership

Governance

WHS compliance

HR & planning

Financial management

Funding contracts

Trauma-informed practice

Interpersonal skills

Communication

Digital literacy

Education

Tertiary qualification in management/business/community services

Tools

Microsoft 365

Client/case management systems

Job description

The Reily Foundation Incorporated is seeking an Operations Manager to guide Team Leaders, translating the Board and CEO direction into high-quality, compliant service delivery. The role focuses on building a stable, capable workforce and ensuring safe, efficient operations across all teams.

You will oversee budgets, risk management and funding reporting, while driving continuous improvement and data-informed decision making to support the Foundation's mission in South Australia.