Operations Manager

The Reily Foundation Inc; South Australia; On-site; AUD 80,000 - 110,000; Full time

Job summary

The Reily Foundation Incorporated is seeking an Operations Manager to guide Team Leaders, translating the Board and CEO direction into high-quality, compliant service delivery. The role focuses on building a stable, capable workforce and ensuring safe, efficient operations across all teams.

You will oversee budgets, risk management and funding reporting, while driving continuous improvement and data-informed decision making to support the Foundation's mission in South Australia.

Qualifications

• Tertiary qualification in management, business, community services or equivalent senior experience.
• Significant senior management experience leading multiple teams through Team Leaders in a social/community service context.
• Governance, risk management and quality accreditation experience (ASES), including WHS obligations.
• Strong human resource, planning and financial management skills for delivery of funded services.
• Experience managing funding agreements, budgets, reporting and acquittals.
• Understanding trauma-informed, family-focused practice and active intervention.
• Excellent verbal and written communication and analytical skills.
• Proficient digital skills including Microsoft 365 and relevant systems.
• Current DHS Working with Children Check or ability to obtain one, and a valid driver's licence.

Responsibilities

• Lead a zero-harm culture through safe work planning, risk identification and incident reporting.
• Ensure WHS policies and regulatory requirements are followed by staff and volunteers.
• Coach and develop Team Leaders to build capable, accountable leadership.
• Address performance, conduct and workforce matters per policies, escalating to the CEO.
• Model the Foundation's mission and values in decisions and team culture.
• Oversee team budgets, funding obligations and financial risks reporting to the CEO.
• Identify efficiencies and funding opportunities to support sustainable service delivery.
• Lead accreditation readiness and ensure policy compliance across teams.
• Develop and deliver an annual operational plan aligned to strategic priorities.
• Use data and sector knowledge to improve service quality and impact reporting.

Skills

Management leadership

Governance

WHS compliance

HR & planning

Financial management

Funding contracts

Trauma-informed practice

Interpersonal skills

Communication

Digital literacy

Education

Tertiary qualification in management/business/community services

Tools

Microsoft 365

Client/case management systems

Job description

The Operations Manager will lead the Reily Foundation's teams through their Team Leaders, translating the strategic direction set by the Board and CEO and the Foundation's mission and values into accountable, sustainable and high-quality service delivery, and building a stable and capable workforce for the Foundation's next stage.

Key responsibilities

• Lead a zero-harm culture through safe work planning, risk identification and timely incident reporting
• Ensure WHS policies, procedures and legislative requirements are consistently followed by staff and volunteers
• Provide regular supervision, coaching and development to Team Leaders to build a steady, capable and accountable leadership team
• Ensure performance, conduct and workforce matters are addressed promptly and in line with organisational policies, escalating significant matters to the CEO
• Model and embed the Foundation's mission and values in leadership decisions, team culture and ways of working
• Oversee team budgets and expenditure, monitoring funding obligations, reporting requirements and financial risks, and reporting to the CEO
• Identify efficiencies, funding risks and sustainability opportunities, including fee-for-service growth, that support cost-effective service delivery and future funding readiness
• Lead ASES accreditation readiness and ensure policies, procedures and compliance reporting are current across all teams
• Develop and deliver an annual operational plan, approved by the CEO, that aligns Accounting, Marketing, Workshops, Front Line, Lived Experience and Fee for Service teams to the strategic plan
• Use data, feedback and sector knowledge to improve service quality, workflows and impact reporting

About you

• Relevant tertiary qualifications in management, business, community services or a related field, or equivalent senior experience in the community services sector
• Significant senior management experience, including leading multiple teams through Team Leaders, within a social or community service context
• Demonstrated experience in governance, risk management and quality accreditation (such as ASES), including WHS obligations
• Highly developed human resource, planning and financial management skills, including the ability to plan, coordinate, and monitor the effective and efficient delivery of services in line with funding body and legislative requirements
• Experience managing funding agreements, including budgets, contract reporting and acquittals, and identifying new revenue opportunities
• In-depth understanding of relevant legislation policies and of trauma-informed, family-focused practice including active efforts and effective intervention
• Highly developed interpersonal skills including conflict resolution, negotiation, and the ability to work with people in a positive and effective manner
• Demonstrated highly developed verbal and written communication and analytical skills
• Well-developed digital skills, including Microsoft 365 and client or case management systems
• A current DHS Working with Children Check, or the ability to obtain one, and a current driver's licence

About us

The Reily Foundation Incorporated is an independent, not-for-profit organisation offering free education and advocacy support to parents navigating the Child Protection System in South Australia. We are committed to working towards ongoing connection and reunification of families and building parenting capacity by offering practical, solution-focused support, and working with parents to identify and overcome barriers that hinder their ability to care for their children.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?
• How many years' experience do you have as an operations manager?
• How much notice are you required to give your current employer?
• Do you have Trauma Informed Practice experience?

What can I earn as an Operations Manager