Operations Lead - Stock Control & Client Experience

Louis Vuitton; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Louis Vuitton in Sydney seeks a Senior Client Advisor – Operations (Stock Control) to lead stock room accuracy, delivery coordination, and floor support, ensuring flawless client experiences. You will mentor junior Client Advisors and partner with the Team Manager to optimise daily operations.

You thrive in a fast-paced luxury environment, balancing stock integrity with guest service, and you will drive best practices across reservations, shipments, and paperwork while embracing change.

Qualifications

• Minimum 3 years in a retail luxury environment.
• Proven stock management, logistics, or operations experience in a client-facing setting.
• Strong attention to detail and process discipline.

Responsibilities

• Support the Team Manager (Stock Control) with daily operations, time management, and opening/closing duties.
• Mentor Client Advisors and onboard newcomers through coaching and buddy programmes.
• Maintain impeccable stock room organisation from shipment arrivals to replenishment and packaging.
• Manage delivery operations, MySR orders, courier bookings, and MyPR requests precisely.
• Uphold stock accuracy standards across reservations, deposits, RMS locations, defective items, and specialised stock processes.
• Provide seamless client-floor support including stock collection, replenishment, and gift wrapping.
• Act as back-up for CITES applications, repair shipments, DF claims, and Auckland warehouse correspondence.
• Identify opportunities to improve operations and champion best practices.

Skills

Detail-Oriented

Operationally Astute

Mentor

Adaptable

Collaborative

Digital literacy

Job description

Louis Vuitton in Sydney seeks a Senior Client Advisor – Operations (Stock Control) to lead stock room accuracy, delivery coordination, and floor support, ensuring flawless client experiences. You will mentor junior Client Advisors and partner with the Team Manager to optimise daily operations.

You thrive in a fast-paced luxury environment, balancing stock integrity with guest service, and you will drive best practices across reservations, shipments, and paperwork while embracing change.