Senior Client Advisor – Operations (Stock Control)

LVMH; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Louis Vuitton in Sydney seeks a Senior Client Advisor – Operations (Stock Control) to be the operational heartbeat of the store, ensuring seamless experiences, high standards, and a team empowered to excel.

With 3+ years in luxury retail, you will manage stock, logistics, and client-facing operations, supporting the Team Manager and mentoring colleagues to uphold the Louis Vuitton promise daily.

Qualifications

• Detail-oriented with accuracy in stock counts and processes.
• Operationally astute with the ability to manage competing priorities.
• Natural mentor who guides and coaches teammates.
• Adaptable and resilient in a dynamic environment.
• Collaborative mindset to deliver exceptional client experiences.
• Digitally fluent with retail systems and stock tools.
• 3+ years in a retail luxury environment.
• Proven track record in stock management and logistics in client-facing settings.

Responsibilities

• Supporting the Team Manager (Stock Control) across daily operations.
• Mentoring Client Advisors and coaching newcomers.
• Maintaining stock room organisation and replenishment.
• Managing delivery operations and stock requests with accuracy.
• Upholding stock accuracy across reservations and locations.
• Providing seamless client-floor support and gift wrapping.
• Back-up for CITES apps, repair shipments, and warehouse logistics.
• Identifying improvements and sharing best practices.

Skills

Detail-oriented

Operationally astute

Natural mentor

Adaptable & resilient

Collaborative

Digitally fluent

Stock management

Logistics

Client-facing

Job description

Senior Client Advisor – Operations (Stock Control)

Louis Vuitton. An icon. A legacy. A world of unparalleled craftsmanship and vision. Since 1854, the Maison has stood as a testament to artistry, innovation, and the relentless pursuit of excellence — a heritage that lives and breathes in every store, every team, and every client encounter.

As a Senior Client Advisor at Louis Vuitton, you will be the operational heartbeat of our store — the force behind seamless experiences, elevated standards, and a team empowered to perform at its finest. This is more than a role in retail operations/stock control; it is an invitation to shape the environment in which the Louis Vuitton Promise is delivered, every single day.

Job responsibilities

• Supporting the Team Manager (Stock Control) across daily operations, time management, and opening and closing duties.
• Mentoring Client Advisors and championing the integration of newcomers through coaching and buddy programmes.
• Maintaining impeccable stock room organisation — from shipment arrivals and replenishment to packaging — keeping the sales floor always client-ready.
• Managing delivery operations, MySR orders, courier bookings, and MyPR requests with precision and efficiency.
• Upholding stock accuracy standards across reservations, deposits, RMS locations, defective items, and other specialised stock processes.
• Providing seamless client-floor support, including stock collection, packaging replenishment, and gift wrapping.
• Acting as back-up for CITES applications, repair shipments, DF claims, and Auckland warehouse correspondence.
• Identifying opportunities to improve operations and championing best practice across the team.

Profile

• Detail-Oriented: You take pride in precision, from stock counts to process compliance.
• Operationally Astute: You manage competing priorities with calm efficiency and a structured mindset.
• A Natural Mentor: You elevate those around you, sharing knowledge generously and leading by example.
• Adaptable & Resilient: You navigate ambiguity with confidence and embrace change as an opportunity.
• Collaborative: You understand that exceptional client experiences are built behind the scenes, and you take that responsibility seriously.
• Digitally Fluent: Comfortable with retail systems, stock management platforms, and operational tools.
• At least 3 years experience in a retail specialty or luxury environment.
• A proven track record in stock management, logistics, or operations within a client-facing setting.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.