Operations Lead, New Medical Centre

Hanover Insurance Group, Inc.; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

EAP program

Flare benefits

Salary packaging

Fitness Passport

Dental discount

Private health insurance

Job summary

ForHealth Group in Australia is seeking a dedicated Assistant Practice Manager to join our new EVOCA clinic in Bondi. You will support the Practice Manager and oversee front desk operations, ensuring quality patient care across a busy multi-disciplinary medical centre.

Reporting to the Practice Manager, you’ll lead a professional team, drive administrative excellence, and help open and run the centre efficiently while upholding our patient-first culture and high care standards.

Qualifications

• Previous team leadership experience within a customer service role.
• Ability to work well under pressure and prioritise competing workloads.
• Excellent written and verbal communication skills.
• Proficient computer skills; exposure to PractSoft and MedTech is advantageous.

Responsibilities

• Create a Patient-First Culture: Foster exceptional customer service that puts patients at the heart of everything we do.
• Champion administrative functions, such as filing, data entry, and assisting the Practice Manager with operational tasks.
• Champion Operational Excellence: Identify challenges and lead continuous improvement initiatives.
• Lead & Develop Talent: Support onboarding and ongoing training.
• Accountability for Opening and closing of the Centre, ensuring safe start/end to each day.
• Build and maintain positive professional relationships with patients and staff.
• Ensure compliance with organisational policies and health regulations.
• Perform general reception duties, maintaining a clean, organized front desk.

Skills

Team leadership

Communication

Time management

People-focused

Conflict resolution

Problem solving

Tools

PractSoft

MedTech

Job description

ForHealth Group in Australia is seeking a dedicated Assistant Practice Manager to join our new EVOCA clinic in Bondi. You will support the Practice Manager and oversee front desk operations, ensuring quality patient care across a busy multi-disciplinary medical centre.

Reporting to the Practice Manager, you’ll lead a professional team, drive administrative excellence, and help open and run the centre efficiently while upholding our patient-first culture and high care standards.