Assistant Practice Manager | Bondi

ForHealth Group; Sydney; Sur place; AUD 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Employee Assistance Program

Flare benefits platform

Salary packaging options

Fitness Passport

Dental discount

Private health insurance

Résumé du poste

ForHealth Group in Bondi is seeking a Full-time Assistant Practice Manager to support the Practice Manager with opening a new EVOCA clinic and to handle day-to-day operations of a busy multi-disciplinary medical centre.

You will manage front desk reception, drive patient-focused service, and help develop a capable team while ensuring compliance and high-quality care across the network.

Qualifications

• Team leadership experience in customer-service environments.
• Strong communication and interpersonal skills.
• Ability to manage front-desk operations and support the Practice Manager.
• Proficient IT skills; familiarity with Pracsoft/MedTech advantageous.

Responsabilités

• Create a Patient-First culture with exceptional service.
• Assist Practice Manager with operational tasks and onboarding.
• Lead and develop a skilled frontline team.
• Manage opening/closing of the centre with compliant procedures.
• Maintain relationships with patients and medical staff.
• Ensure adherence to policies and health regulations.

Connaissances

Team leadership

Customer service

Communication

Data entry

Organisational skills

IT literacy

Pracsoft exposure

MedTech exposure

Outils

Pracsoft

MedTech

Description du poste

About ForHealth

At ForHealth, we’re committed to delivering quality, accessible healthcare across Australia. With 95+ medical centres and a network of 1500+ independent practitioners, we provide 8+ million patient consultations annually. As part of the ForHealth Group, we’re focused on innovation, culture, and exceptional patient care.

The Opportunity

We are looking for a Full time Assistant Practice Manager to join our amazing team in Bondi, supporting the Practice Manager in the opening of a brand new EVOCA clinic. Additionally, you will assist with the day‑day general operations of running a busy multi‑disciplinary medical centre. Reporting directly to the Practice Manager, you will manage a busy front desk EVOCA reception area and ensure quality patient care whilst supporting out team of GP’s. This role offers a fantastic chance to grow your career while shaping the future of a growing network of Medical Centres. If you are a motivated individual and passionate about operational excellence and team development, we certainly want to hear from you!

What's in it for You

• Free, confidential Employee Assistance Program (EAP) supporting wellbeing, mental health, and financial advice
• Everyday savings on groceries, retail, utilities and more through the Flare benefits platform
• Salary packaging options including novated leases for vehicles with running costs included
• Access to Fitness Passport – discounted entry to gyms, pools and fitness facilities nationwide
• 20% discount on dental services for employees and their families
• Discounted Medibank private health insurance (hospital & extras cover)

Key Responsibilities

• Create a Patient-First Culture: Foster exceptional customer service that puts patients at the heart of everything we do.
• Championing administrative functions, such as filing, data entry, and assisting the Practice Manager with a variety of operational tasks as needed.
• Champion Operational Excellence: Identify challenges and lead continuous improvement initiatives that elevate clinic performance and patient outcomes.
• Lead & Develop Talent: Support the Practice Manager in driving onboarding, and ongoing training, building a skilled, motivated team ready to deliver their best.
• Accountability for Opening and closing of the Centre, ensuring all procedures are followed for a safe and efficient start and end to each day.
• Building and maintaining positive professional relationships with patients, medical staff, and fellow team members, contributing to a collaborative and respectful workplace culture.
• Ensuring compliance with all organisational policies, procedures, and health regulations, upholding the highest standards of care and confidentiality.
• Performing general reception duties, including maintaining a clean and organised front desk, and ensuring a professional and supportive environment for all visitors.

Our Ideal Candidate

• Previous team leadership experience within a customer service role is desired.
• Ability to work well under pressure and prioritise competing workloads.
• Excellent written and verbal communication skills.
• Proficient computer skills. (Exposure to Pracsoft and MedTech is advantageous)
• Strong organisational and time management skills
• A passion for people and a personable approach
• Conflict resolution and problem‑solving skills

Why Choose Us

• A dynamic work environment rooted in purpose and values.
• Ample training, development opportunities, and internal growth pathways.
• The chance to make your mark in a company dedicated to fostering Australia's well-being.

ForHealth Group is committed to diversity and inclusion. We welcome applications from people with: Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA+ community; veterans; carers; refugees; and people of all ages. ForHealth Group fosters a safe, respectful, and inclusive organisation culture which aims to eliminate behaviours that are unlawful and not in line with the 10 things that make us tick (our Values).