Assistant Practice Manager | Bondi

Hanover Insurance Group, Inc.; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

EAP program

Flare benefits

Salary packaging

Fitness Passport

Dental discount

Private health insurance

Job summary

ForHealth Group in Australia is seeking a dedicated Assistant Practice Manager to join our new EVOCA clinic in Bondi. You will support the Practice Manager and oversee front desk operations, ensuring quality patient care across a busy multi-disciplinary medical centre.

Reporting to the Practice Manager, you’ll lead a professional team, drive administrative excellence, and help open and run the centre efficiently while upholding our patient-first culture and high care standards.

Qualifications

• Previous team leadership experience within a customer service role.
• Ability to work well under pressure and prioritise competing workloads.
• Excellent written and verbal communication skills.
• Proficient computer skills; exposure to PractSoft and MedTech is advantageous.

Responsibilities

• Create a Patient-First Culture: Foster exceptional customer service that puts patients at the heart of everything we do.
• Champion administrative functions, such as filing, data entry, and assisting the Practice Manager with operational tasks.
• Champion Operational Excellence: Identify challenges and lead continuous improvement initiatives.
• Lead & Develop Talent: Support onboarding and ongoing training.
• Accountability for Opening and closing of the Centre, ensuring safe start/end to each day.
• Build and maintain positive professional relationships with patients and staff.
• Ensure compliance with organisational policies and health regulations.
• Perform general reception duties, maintaining a clean, organized front desk.

Skills

Team leadership

Communication

Time management

People-focused

Conflict resolution

Problem solving

Tools

PractSoft

MedTech

Job description

About ForHealth

At ForHealth, we’re committed to delivering quality, accessible healthcare across Australia. With 95+ medical centres and a network of 1500+ independent practitioners, we provide 8+ million patient consultations annually. As part of the ForHealth Group, we’re focused on innovation, culture, and exceptional patient care.

The Opportunity

We are looking for a Full time Assistant Practice Manager to join our amazing team in Bondi, supporting the Practice Manager in the opening of a brand new EVOCA clinic. Additionally, you will assist with the day-day general operations of running a busy multi-disciplinary medical centre. Reporting directly to the Practice Manager, you will manage a busy front desk EVOCA reception area and ensure quality patient care whilst supporting out team of GP’s. This role offers a fantastic chance to grow your career while shaping the future of a growing network of Medical Centres. If you are a motivated individual and passionate about operational excellence and team development, we certainly want to hear from you!

What's in it for You

• Free, confidential Employee Assistance Program (EAP) supporting wellbeing, mental health, and financial advice
• Everyday savings on groceries, retail, utilities and more through the Flare benefits platform
• Salary packaging options including novated leases for vehicles with running costs included
• Access to Fitness Passport – discounted entry to gyms, pools and fitness facilities nationwide
• 20% discount on dental services for employees and their families
• Discounted Medibank private health insurance (hospital & extras cover)

Key Responsibilities

As a vital first point of contact for our Medical Centre team, you will play a central role in delivering exceptional service and ensuring smooth day-to-day operations. Your responsibilities will include:

• Create a Patient-First Culture: Foster exceptional customer service that puts patients at the heart of everything we do.
• Championing administrative functions, such as filing, data entry, and assisting the Practice Manager with a variety of operational tasks as needed.
• Champion Operational Excellence: Identify challenges and lead continuous improvement initiatives that elevate clinic performance and patient outcomes.
• Lead & Develop Talent: Support the Practice Manager in driving onboarding, and ongoing training, building a skilled, motivated team ready to deliver their best.
• Accountability for Opening and closing of the Centre, ensuring all procedures are followed for a safe and efficient start and end to each day.
• Building and maintaining positive professional relationships with patients, medical staff, and fellow team members, contributing to a collaborative and respectful workplace culture.
• Ensuring compliance with all organisational policies, procedures, and health regulations, upholding the highest standards of care and confidentiality.
• Performing general reception duties, including maintaining a clean and organised front desk, and ensuring a professional and supportive environment for all visitors.

Our Ideal Candidate

We’re looking for a motivated and people-focused individual who thrives in a busy environment. Your experience, professionalism, and supportive leadership style will help shape a positive workplace culture and ensure the success of the centre.

• Previous team leadership experience within a customer service role is desired.
• Ability to work well under pressure and prioritise competing workloads.
• Excellent written and verbal communication skills.
• Proficient computer skills. (Exposure to PractSoft and MedTech is advantageous)
• Strong organisational and time management skills
• A passion for people and a personable approach
• Conflict resolution and problem-solving skills

Why Choose Us

By becoming a part of our accomplished team, you'll access:

• A dynamic work environment rooted in purpose and values.
• Ample training, development opportunities, and internal growth pathways.
• The chance to make your mark in a company dedicated to fostering Australia's well-being.

ForHealth Group Diversity Statement

ForHealth Group is committed to diversity and inclusion. We welcome applications from people with: Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA+ community; veterans; carers; refugees; and people of all ages. ForHealth Group fosters a safe, respectful, and inclusive organisation culture which aims to eliminate behaviours that are unlawful and not in line with the 10 things that make us tick (our Values).