Assistant Manager | The Mill

Marlow Hotel Management; Sydney; On-site; AUD 80,000 - 110,000; Full time

Job summary

Marlow Hotel Management in Sydney is seeking an experienced Assistant Manager to support the General Manager across all venue operations, focusing on coaching teams, gaming performance, and delivering outstanding guest experiences. You will lead by example on shift, drive service standards and ensure compliance, presentation and efficient rosters while developing staff and achieving KPIs.

This hands-on role suits a proactive hospitality leader who thrives in a fast-paced environment and is

Qualifications

• Previous hospitality management experience in a pub, hotel or large venue.
• Strong leadership capability with a passion for coaching and developing teams.
• Excellent customer service and communication skills.
• Solid understanding of gaming operations and compliance.
• Strong organisational skills with the ability to multi-task and prioritise.
• Experience managing KPIs, labour and financial performance.
• Current RSA and RCG certifications.

Responsibilities

• Lead, coach and develop staff to build capability, confidence and strong service culture
• Drive guest experience standards across bar, bistro, gaming and floor operations
• Oversee daily venue operations, ensuring smooth, efficient and compliant service
• Support gaming performance through strong floor presence, service standards and compliance
• Maintain high levels of venue presentation, ambience and cleanliness
• Monitor labour costs and assist with roster planning to meet operational needs
• Manage stock control, GP targets and wastage reduction across departments
• Ensure compliance with liquor, gaming and venue regulatory requirements
• Prepare shift reports and communicate operational updates to the management team
• Build strong relationships with guests, suppliers and internal stakeholders

Skills

Leadership

Coaching

Customer service

Communication

Organisational skills

KPIs management

Job description

Sydney | Full-Time | Hospitality Management

We are seeking an experienced Assistant Manager to join our leadership team and work closely with the General Manager to drive venue performance, strengthen team culture, and deliver outstanding guest experiences across all areas of the business.

This role suits a hands‑on hospitality leader who thrives in a fast‑paced environment, leads from the front, and is committed to developing people, improving operational standards, and ensuring the venue consistently performs at a high level.

About the Role

As Assistant Manager, you will support the day‑to‑day operation of the venue, with a strong focus on team coaching, gaming performance, service standards, and operational efficiency. You will lead by example on shift, ensuring compliance, presentation, and guest experience remain at the highest standard.

You will play a key role in building a positive team culture, developing staff capability, and supporting the management team to achieve labour, financial and service KPIs.

Key Responsibilities

• Lead, coach and develop staff to build capability, confidence and strong service culture
• Drive guest experience standards across bar, bistro, gaming and floor operations
• Oversee daily venue operations, ensuring smooth, efficient and compliant service
• Support gaming performance through strong floor presence, service standards and compliance
• Maintain high levels of venue presentation, ambience and cleanliness
• Monitor labour costs and assist with roster planning to meet operational needs
• Manage stock control, GP targets and wastage reduction across departments
• Ensure compliance with liquor, gaming and venue regulatory requirements
• Prepare shift reports and communicate operational updates to the management team
• Build strong relationships with guests, suppliers and internal stakeholders

About You

• Previous hospitality management experience in a pub, hotel or large venue
• Strong leadership capability with a passion for coaching and developing teams
• Excellent customer service and communication skills
• Solid understanding of gaming operations and compliance
• Strong organisational skills with the ability to multi‑task and prioritise
• Experience managing KPIs, labour and financial performance
• Current RSA and RCG certifications

What We’re Looking For

• A leader who leads from the front
• Calm, professional and solutions‑focused under pressure
• Someone who values teamwork, accountability and high standards
• A motivated hospitality professional with a passion for people and performance

Why Join Us?

• Supportive leadership team
• Genuine opportunities for career development

If you’re an experienced hospitality leader looking to drive performance, culture and guest experience, we’d love to hear from you.