Operations Coordinator - FBO

Jet Aviation; Cairns Regional; On-site; AUD 50,000 - 70,000; Full time

Job summary

Jet Aviation in Cairns is seeking a dedicated FBO Operations professional to deliver superior service to aircraft owners, VIP passengers and crew. You will manage a clean, well‑maintained FBO facility and coordinate with fuel, catering and other external suppliers to meet customer expectations within budget.

In this role you will communicate across Jet Aviation departments, provide staff training and explore opportunities in Aircraft Sales, MRO, and logistics to support operational excellence.

Responsibilities

• Deliver high level customer service to customers, suppliers and partners
• Ensure FBO facility is clean and maintained to an exceptional standard
• Coordinate with external suppliers (fuel, catering) to ensure timely service delivery within budget
• Communicate effectively with customers (aircraft owner, VIP passengers and crew) and JA departments
• Provide training to FBO staff as required
• Identify business opportunities for Jet Aviation in Aircraft Sales, MRO, Maintenance Control, Spares & Logistics

Job description

• Delivering the highest level of customer service at all times to all customers, suppliers and partners
• Ensure at all times the FBO facility is clean and well maintained to an exceptional standard
• Working with external suppliers (e.g. fuel and catering) to ensure efficient delivery of services to meet customer expectations within agreed budget
• Communicate effectively with customers (e.g. aircraft owner, VIP passengers and crew), internally with other JA departments
• Provide training to other FBO staff as required
• Identify other business opportunities for Jet Aviation in Aircraft Sales, MRO, Maintenance Control, Spares & Logistics, etc

Administration & Operations:

• Ensure compliance with WHS&E policies and procedures and any other regulatory requirements (e.g. Local Airport Authority safety and security policies)
• Comply with FBO Operations Manual in all respects of the operation - suggest improvements to FBO Manager and National Training Coordinator where possible
• Ensure 3rd party services are booked and arranged well in advance of the movement
• Carry out movements promptly and efficiently to a high level of satisfaction for the crew and passengers
• Provide full operational support for all types of aircraft which includes marshalling, baggage handling, waste removal, water and toilet services using JA supplied equipment where applicable, towing, stair, conveyor belts, etc. as directed by the Senior FBO Manager.
• Ensure all Movements are recorded in FBO One immediately the request is received. Ensure all staff process all movements and activities in FBO One as the activity is performed
• Use other FBO systems as and when required such as CRM, Aircraft database, time registration, VIC system, etc.
• Achieve agreed financial targets and service standards as defined for the local FBO operation