Operations Coordinator

Eclipse Couriers; City of Melbourne; On-site; AUD 45,000 - 65,000; Full time

Job summary

Eclipse Couriers in Melbourne is seeking a hands-on, customer-facing role to support day-to-day bookings, allocations and coordination. You will handle bookings by phone and email, update timeslots, and liaise with customers and drivers to keep jobs on track.

Ideal for someone organised, calm under pressure, and proficient at multitasking across paperwork and systems. Training provided, with a collaborative team in a fast-paced logistics environment.

Qualifications

• Experience in customer service or logistics is valued.
• Willingness to learn and training provided.
• Comfort with phone, email and paperwork across multiple systems.
• Ability to stay calm and professional under pressure.

Responsibilities

• Handling bookings, quotes and customer queries via phone
• Handling bookings, quotes and customer queries via email
• Booking and updating delivery timeslots
• Coordinating paperwork and documentation
• Liaising directly with customers and drivers to keep jobs on track
• Providing allocation support to the operations team

Skills

Communication skills

Multitasking

Team player

Problem solving

Organised

Job description

A hands-on, customer-facing role supporting day-to-day bookings, allocations, and coordination. Ideal for someone organised, calm under pressure, and comfortable working across phone, email, and paperwork all at once.

Key responsibilities

• Handling bookings, quotes and customer queries via phone
• Handling bookings, quotes and customer queries via email
• Booking and updating delivery timeslots
• Coordinating paperwork and documentation
• Liaising directly with customers and drivers to keep jobs on track
• Providing allocation support to the operations team

About you

• Strong communication skills, both written and verbal
• Comfortable multitasking across phone, email and systems in a fast-paced environment
• Customer service or logistics/transport experience highly regarded, but not essential — full training provided
• A team player who's reliable, proactive, and enjoys problem-solving on the go