Operations Coordinator - FBO

General Dynamics Corporation; Cairns Regional; Hybrid; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Aviation career growth

Global environment

Direct aircraft exposure

Job summary

Jet Aviation in Cairns, AU is seeking an Operations Coordinator for our FBO team. This full-time, onsite role supports VIP, corporate, governmental, medical and private aircraft with a 24/7 roster and a base salary of AUD 70,000–80,000 plus super.

You will coordinate arrivals, departures, ground support, fuel, catering and passenger handling, ensuring safety, efficiency and professional service for diverse aircraft movements.

Qualifications

• Experience in aviation operations and FBO coordination.
• Ability to work a 24/7 roster and adapt to changing priorities.
• Strong teamwork, communication and safety awareness.
• Must hold or be able to obtain local security/background checks.

Responsibilities

• Own aircraft movements from request to departure, coordinating with pilots, crew, passengers and suppliers.
• Marshalling aircraft, handling baggage, coordinating fuel and catering, and operating ground support equipment.
• Record aircraft movements and related activities accurately and in real time in FBO One and other systems.
• Support team members, sharing knowledge and contributing to continuous improvement.

Job description

Responsibilities for this Position

Location: Cairns, QLD, AU, 4820

Flexible Work Arrangement: Onsite

Career Level: Professional

Requisition Id: 6569

Your Opportunity

Do you enjoy aviation, working around aircraft and being involved in the action?

Jet Aviation is looking for an aviation-minded, hands‑on individual to join our Cairns FBO (Fixed Base Operations) team as an Operations Coordinator. This is an operational role at the centre of our FBO, supporting the safe, efficient and professional handling of VIP, corporate, governmental, medical and private aircraft.

No two aircraft movements are the same. Schedules change, customer requirements evolve and priorities can shift quickly. You will need to be ready to step in wherever required-from marshalling an aircraft and handling baggage to coordinating fuel and catering, operating ground support equipment, assisting passengers and crew, and completing operational records.

This role is ideal for someone who enjoys variety, takes initiative and is comfortable working in a fast‑paced, hands‑on environment.

Full‑time position with a 24/7 roster environment

Annual salary from AUD $70,000-$80,000 plus superannuation

Your Responsibilities

You will take ownership of assigned aircraft movements from initial request through to departure, working closely with pilots, crew, passengers, suppliers, airport stakeholders and internal teams.

Your responsibilities will include but not be limited to:

• Supporting the safe and efficient arrival, turnaround and departure of aircraft across a range of movements.
• Marshalling aircraft in accordance with approved procedures and operational requirements.
• Operating FBO ground support equipment, including vehicles, stairs, conveyor belts and ground power units, where trained and authorised.
• Handling baggage, equipment and other items safely and efficiently.
• Assisting with aircraft towing and positioning activities where trained and authorised.
• Performing water and toilet servicing, waste removal and other aircraft support activities.
• Preparing aircraft, passenger areas, crew areas and FBO facilities to a high professional standard.
• Coordinating fuel, catering, ground transport and other third‑party services.
• Responding effectively to delays, schedule changes and unexpected operational requirements.
• Maintaining awareness of aircraft movements, ramp activity, vehicle movements and operational risks.
• Recording aircraft movements and related activities accurately and in real time in FBO One and other relevant systems.
• Supporting team members, sharing knowledge and contributing to continuous improvement.

What will Help you to Succeed

You will be well suited to this role if you:

• Have a genuine interest in aviation, aircraft and FBO operations.
• Enjoy practical, hands‑on work and are willing to perform a wide range of operational tasks.
• Can remain calm, organised and effective when priorities change quickly.
• Take initiative and identify what needs to be done without always waiting for direction.
• Have strong teamwork, communication, time‑management and prioritisation skills.
• Are comfortable working across a 24/7 operation, including weekends, public holidays and varying shifts.
• Can work effectively in an often‑unsupervised environment while maintaining high safety and service standards.
• Understand the importance of safety, security, compliance and accurate documentation in aviation.
• Have the physical capability to perform ramp and aircraft handling duties, including baggage handling and operating ground support equipment.
• Are confident communicating with pilots, crew, passengers, suppliers and internal stakeholders.
• Hold a current ASIC or have the ability to obtain one.
• Hold a current driver's licence and can meet airport driving requirements, where applicable.

Your Application will be Highly Regarded if you have:

• Previous experience in FBO
• Aircraft Ground handling experience
• Aircraft knowledge and experience
• Airline, Aircraft charter, Corporate aviation or general aviation operations experience

Your Work Environment

FBO operations are dynamic, ever changing and sometimes unpredictable environment. Aircraft may arrive early or late, customer and client requirements may change at short notice, and multiple operational priorities may need to be managed simultaneously.

You could be coordinating a service one minute and working on the ramp the next. The team may need you to handle baggage, prepare an aircraft, operate equipment, assist a passenger or support another movement to maintain operational continuity.

Everyone contributes to the safe and successful completion of the operation. Initiative, flexibility and a willingness to get involved are fundamental to success

Why Jet Aviation?

• Build an aviation career: Develop practical experience across aircraft operations, logistics, customer service, safety and business aviation.
• Work in a global environment: Join a respected aviation organisation with exposure to a broad range of aircraft, customers and operational requirements.
• Be part of the operation: Work directly with aircraft, crews, passengers, suppliers and airport stakeholders.
• Grow through variety: Gain experience across ramp operations, aircraft handling, FBO coordination and service delivery.
• Make every movement count: Contribute directly to safe, efficient and seamless aircraft operations.

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Jet Aviation, where individuals are hired, employed, recognized, and advance based upon their individual skills and abilities and without regard to an individuals race, color, national origin, age, religion, physical or mental disability status, sex, gender, sexual orientation, gender identity or expression, transgender status, genetic information, marital status, pregnancy (including childbirth, lactation and related medical conditions), status as a protected veteran or any status or characteristic protected from employment discrimination under applicable federal, state and local laws (EEO status). This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, compensation, benefits, promotions, termination, layoff, recall, transfer, and opportunities for training and advancement.

Pre-Employment Requirements

• Medical & functional capacity assessments (including drug & alcohol testing)
• National Police Check
• Qualification/licence verification
• Right to Work in Australia and other background checks

Jet Aviation has been an industry-leading service provider enabling global flight for over 50 years.