Operations Coordinator - FBO

Jet Aviation; Ravenswood; On-site; AUD 70,000 - 80,000; Full time

Benefits offered by this job

24/7 roster environment

Job summary

Jet Aviation in Cairns is seeking an aviation-minded Operations Coordinator to support VIP, corporate and government aircraft in a fast-paced FBO environment. You’ll marshal aircraft, coordinate fuel and catering, operate ground support equipment and handle operational records with precision.

The role is full-time with a 24/7 roster; annual salary AUD 70,000–80,000 plus superannuation. You will join a hands-on team focused on safe, efficient aircraft handling in a dynamic setting.

Qualifications

• Have a genuine interest in aviation, aircraft and FBO operations.
• Able to remain calm, organised and effective when priorities change quickly.
• Take initiative and act without always waiting for direction.
• Strong teamwork, communication, time-management and prioritisation skills.
• Able to work across a 24/7 operation including weekends and holidays.

Responsibilities

• Support safe arrival, turnaround and departure of aircraft across movements.
• Marshal aircraft and operate ground support equipment where trained.
• Coordinate fuel, catering, ground transport and third‑party services.
• Record aircraft movements accurately in systems in real time.
• Assist with baggage, aircraft towing, water/toilet servicing and ramp tasks.
• Maintain high professional standards for aircraft and passenger areas.

Skills

Aviation interest

Teamwork

Communication

Time management

Prioritisation

Tools

Ground support equipment

Job description

Location: Cairns, QLD, AU, 4820

Flexible Work Arrangement: Onsite

Job Category: Fixed Base Operations (FBO)

Career Level: Professional

Requisition Id: 6569

Your Opportunity

Do you enjoy aviation, working around aircraft and being involved in the action?

Jet Aviation is looking for an aviation-minded, hands-on individual to join our Cairns FBO (Fixed Base Operations) team as an Operations Coordinator. This is an operational role at the centre of our FBO, supporting the safe, efficient and professional handling of VIP, corporate, governmental, medical and private aircraft.

No two aircraft movements are the same. Schedules change, customer requirements evolve and priorities can shift quickly. You will need to be ready to step in wherever required—from marshalling an aircraft and handling baggage to coordinating fuel and catering, operating ground support equipment, assisting passengers and crew, and completing operational records.

This role is ideal for someone who enjoys variety, takes initiative and is comfortable working in a fast-paced, hands-on environment.

Full-time position with a 24/7 roster environment.

Annual salary from AUD $70,000-$80,000 plus superannuation.

Your Responsibilities

• Supporting the safe and efficient arrival, turnaround and departure of aircraft across a range of movements.
• Marshalling aircraft in accordance with approved procedures and operational requirements.
• Operating FBO ground support equipment, including vehicles, stairs, conveyor belts and ground power units, where trained and authorised.
• Handling baggage, equipment and other items safely and efficiently.
• Assisting with aircraft towing and positioning activities where trained and authorised.
• Performing water and toilet servicing, waste removal and other aircraft support activities.
• Preparing aircraft, passenger areas, crew areas and FBO facilities to a high professional standard.
• Coordinating fuel, catering, ground transport and other third-party services.
• Responding effectively to delays, schedule changes and unexpected operational requirements.
• Maintaining awareness of aircraft movements, ramp activity, vehicle movements and operational risks.
• Recording aircraft movements and related activities accurately and in real time in FBO One and other relevant systems.
• Supporting team members, sharing knowledge and contributing to continuous improvement.

What Will Help You To Succeed

• Have a genuine interest in aviation, aircraft and FBO operations.
• Enjoy practical, hands-on work and are willing to perform a wide range of operational tasks.
• Can remain calm, organised and effective when priorities change quickly.
• Take initiative and identify what needs to be done without always waiting for direction.
• Have strong teamwork, communication, time-management and prioritisation skills.
• Are comfortable working across a 24/7 operation, including weekends, public holidays and varying shifts.
• Can work effectively in an often-unsupervised environment while maintaining high safety and service standards.
• Understand the importance of safety, security, compliance and accurate documentation in aviation.
• Have the physical capability to perform ramp and aircraft handling duties, including baggage handling and operating ground support equipment.
• Are confident communicating with pilots, crew, passengers, suppliers and internal stakeholders.
• Hold a current ASIC or have the ability to obtain one.
• Hold a current driver's licence and can meet airport driving requirements, where applicable.

Your Application will be Highly Regarded if you have

• Previous experience in FBO
• Aircraft Ground handling experience
• Aircraft knowledge and experience
• Airline, Aircraft charter, Corporate aviation or general aviation operations experience

Your Work Environment

FBO operations are dynamic, ever changing and sometimes unpredictable environment. Aircraft may arrive early or late, customer and client requirements may change at short notice, and multiple operational priorities may need to be managed simultaneously.

You could be coordinating a service one minute and working on the ramp the next. The team may need you to handle baggage, prepare an aircraft, operate equipment, assist a passenger or support another movement to maintain operational continuity.

Everyone contributes to the safe and successful completion of the operation. Initiative, flexibility and a willingness to get involved are fundamental to success

Why Jet Aviation?

• Build an aviation career: Develop practical experience across aircraft operations, logistics, customer service, safety and business aviation.
• Work in a global environment: Join a respected aviation organisation with exposure to a broad range of aircraft, customers and operational requirements.
• Be part of the operation: Work directly with aircraft, crews, passengers, suppliers and airport stakeholders.
• Grow through variety: Gain experience across ramp operations, aircraft handling, FBO coordination and service delivery.
• Make every movement count: Contribute directly to safe, efficient and seamless aircraft operations.

Pre-Employment Requirements

• Medical & functional capacity assessments (including drug & alcohol testing)
• National Police Check
• Qualification/licence verification
• Right to Work in Australia and other background checks