Operations Coordinator

Team Global Express; City of Brisbane; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Career development

Employee perks

Flexible work from home

Parental leave

Peer recognition

Job summary

Team Global Express in Murarrie, Brisbane is seeking an organised and customer-focused Operations Coordinator to join our team. The role acts as a key link between customers, drivers, and operations, ensuring services are delivered safely and efficiently.

You will manage customer enquiries, support drivers, and assist with scheduling and service updates, while maintaining strong relationships with internal stakeholders. The position offers flexible work options and a supportive environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong organisational and time-management skills.
• A customer service mindset focused on positive outcomes.
• Proficient with computer systems and Microsoft Office.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with a proactive, ownership mindset.
• Able to work independently and as part of a team.
• Commitment to a safe and compliant workplace.

Responsibilities

• Providing exceptional customer service via phone and email
• Responding to customer and end-customer enquiries promptly
• Liaising with drivers and operational teams to support service delivery
• Assisting with job scheduling and operational coordination
• Monitoring deliveries and collections to meet service commitments
• Communicating service updates, delays, and schedule changes to customers
• Supporting pricing, invoicing, and payment-related enquiries
• Assisting drivers with day-to-day operational queries
• Contributing to a safe, compliant, and efficient workplace
• Building and maintaining strong relationships with customers and internal stakeholders

Job description

About The Role

We are seeking an organised and customer-focused Operations Coordinator / Operations Support Officer to join our team based in Murarrie, Brisbane. In this fast-paced role, you will be a key link between customers, drivers, and operational teams, helping to ensure services are delivered safely, efficiently, and to a high standard. As an Operations Coordinator, you'll play an important role in the day-to-day running of our operation. From managing customer enquiries and coordinating service requirements to supporting drivers and resolving issues, you'll help ensure a seamless experience for both customers and internal stakeholders. This role is ideal for someone who enjoys working in a dynamic environment, can manage competing priorities, and takes pride in delivering exceptional service and operational support.

Key Responsibilities Include

• Providing exceptional customer service via phone and email
• Responding to customer and end-customer enquiries in a timely manner
• Liaising with drivers and operational teams to support service delivery
• Assisting with job scheduling and operational coordination
• Monitoring deliveries and collections to ensure service commitments are met
• Communicating service updates, delays, and schedule changes to customers
• Supporting pricing, invoicing, and payment-related enquiries
• Assisting drivers with operational queries and day-to-day support
• Contributing to a safe, compliant, and efficient workplace
• Building and maintaining strong relationships with customers and internal stakeholders

What You'll Bring

• A strong customer service mindset with a commitment to delivering positive outcomes
• Excellent verbal and written communication skills
• Strong organisational and time-management skills, with the ability to manage multiple priorities
• Confidence using computer systems and Microsoft Office applications
• Strong problem-solving skills and the ability to make sound decisions in a busy environment
• A proactive and adaptable approach, with a willingness to take ownership of tasks
• High attention to detail and a commitment to accuracy
• The ability to work both independently and as part of a team
• A genuine commitment to promoting and maintaining a safe workplace

What We Offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.