Operations Coordinator

Swinburne University; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

17% super

Staff benefits

Hybrid options

Job summary

Swinburne University of Technology in Melbourne is seeking an Operations Coordinator to support the Future Students and Marketing program of work. You will manage project intakes, coordinate timelines, resources and delivery visibility, while tracking risks, issues and dependencies.

The role partners with leaders, cross-functional teams and external suppliers to ensure timely, high‑quality delivery and a smart, scalable way of working across the university.

Qualifications

• Demonstrated experience coordinating and supporting prioritisation of work efforts and defining periodical scopes of work.
• Experience in a production role with stakeholder and vendor management in a large organisation.
• Ability to communicate with colleagues, staff, suppliers and stakeholders at all levels with tact and maturity.
• Experience using data and technology to inform decision making and improve business processes.
• Structured approach to problem analysis, identifying issues and proposing effective solutions.
• Proficiency in MS Office Word/Excel/PowerPoint, Miro, JIRA and Confluence.

Responsibilities

• Coordinate and support prioritisation of work across departments and teams.
• Support delivery of initiatives, campaigns and projects with external suppliers.
• Track risks, issues and dependencies and support planning forums.
• Embed consistent ways of working and improve workflow transparency across teams.

Skills

Coordination

Stakeholder management

Communication

Data-driven decision making

Problem analysis

Vendor management

Education

Degree in Marketing/Business/Arts/Media/Communications

2–4 years Agile experience

Tools

MS Office

JIRA

Confluence

Miro

Job description

• Join the Future Students and Marketing team at Swinburne University
• Full-time, ongoing position at our Hawthorn campus
• HEW Level 6 salary + 17% super and staff benefits

About the Role

We are seeking a highly organised and proactive professional to join our Planning and Operations team within Future Students and Marketing, and partner with leaders, cross-functional teams and external suppliers to ensure the seamless delivery of initiatives, processes, campaigns and projects.

As the Operations Coordinator, you will play an integral role in supporting the day-to-day operations of the Future Students and Marketing program of work, managing project intakes, coordinating timelines and resources, maintaining delivery visibility, tracking risks, issues and dependencies and supporting regular planning and prioritisation forums.

This is a highly collaborative role where you will help embed consistent ways of working, improve transparency of workflow and support timely, high-quality delivery. We are looking for a proactive operations professional who thrives in a fast-paced environment and enjoys working across teams, building strong stakeholder relationships and finding smarter ways of working.

About You

To be suitable for this role you will need to have experience in the below key accountabilities:

• Demonstrated experience coordinating and supporting the prioritisation of work efforts, team backlogs and defining periodical scopes of work for departments and teams.
• Demonstrated experience working in a production role – and achieving successful outcomes for a large and complex organisation, including stakeholder and vendor management.
• Demonstrated experience in building credibility and high levels of trust with the ability to communicate, liaise and work with colleagues, staff, suppliers, and stakeholders at all levels, both internal and external to the University with tact maturity, and appreciation of sensitive issues.
• Demonstrated experience in using data and technology to inform decision making and improve the process and performance of business activity.
• Well-developed and structured approach to problem analysis, including identifying key issues, evaluating and proposing potential solutions, and implementing effective strategies.
• Highly proficient computer skills, in particular MS Office Word, Excel, PowerPoint, Miro, JIRA and Confluence.

• Join the Future Students and Marketing team at Swinburne University
• Full-time, ongoing position at our Hawthorn campus
• HEW Level 6 salary + 17% super and staff benefits

About the Role

We are seeking a highly organised and proactive professional to join our Planning and Operations team within Future Students and Marketing, and partner with leaders, cross-functional teams and external suppliers to ensure the seamless delivery of initiatives, processes, campaigns and projects.

As the Operations Coordinator, you will play an integral role in supporting the day-to-day operations of the Future Students and Marketing program of work, managing project intakes, coordinating timelines and resources, maintaining delivery visibility, tracking risks, issues and dependencies and supporting regular planning and prioritisation forums.

This is a highly collaborative role where you will help embed consistent ways of working, improve transparency of workflow and support timely, high-quality delivery. We are looking for a proactive operations professional who thrives in a fast-paced environment and enjoys working across teams, building strong stakeholder relationships and finding smarter ways of working.

About You

To be suitable for this role you will need to have experience in the below key accountabilities:

• Demonstrated experience coordinating and supporting the prioritisation of work efforts, team backlogs and defining periodical scopes of work for departments and teams.
• Demonstrated experience working in a production role – and achieving successful outcomes for a large and complex organisation, including stakeholder and vendor management.
• Demonstrated experience in building credibility and high levels of trust with the ability to communicate, liaise and work with colleagues, staff, suppliers, and stakeholders at all levels, both internal and external to the University with tact maturity, and appreciation of sensitive issues.
• Demonstrated experience in using data and technology to inform decision making and improve the process and performance of business activity.
• Well-developed and structured approach to problem analysis, including identifying key issues, evaluating and proposing potential solutions, and implementing effective strategies.
• Highly proficient computer skills, in particular MS Office Word, Excel, PowerPoint, Miro, JIRA and Confluence.

Qualifications

• A degree in marketing, business, arts, media or communications with subsequent relevant experience or an equivalent combination of relevant experience and/or education/training.
• 2-4 years of experience in an Agile working environment is preferred.

About Swinburne University of Technology

Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

Our Ad Astra strategy is the cornerstone of Swinburne’s bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing world.

What We Offer You!

• Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle.
• Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
• Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.

Applications Close: Sunday, 20 September 2026 at 11:30pm.

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Diversity, Equity and Inclusion

Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

Swinburne is proud to be recognised as an AWEI Gold Employer, reflecting our commitment to creating an inclusive workplace where LGBTQIA+ employees, students and communities can thrive.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities, and reasonable adjustments can be requested at any stage of the recruitment process.

For reasonable adjustment requests - including accessible formats of the position description, application form, or other documents, please contact ***************@swin.edu.au or call [phone]. Please note: this phone number is for disability and reasonable adjustment enquiries only. General enquiries about the role can also be emailed to ***************@swin.edu.au.

Victoria’s Commitment to Action: Improving international student employment outcomes.

As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.

As a Circle Back Initiative Employer, we commit to responding to every applicant. #LI-SW