Academic Support Officer

Swinburne University; City of Melbourne; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

17% super

Staff benefits

Job summary

Swinburne University of Technology is seeking an Academic Support Officer at the Hawthorn campus. This full-time, fixed-term role supports Academic Department Chairs and staff, coordinating meetings, processes and compliance while driving efficient administration across the School of Engineering.

Working with the Manager, Academic Services, you’ll help sustain operations, build stakeholder relationships and review workflows to improve outcomes.

Qualifications

• Experience providing high-level administrative support to senior leaders.
• Ability to work with senior stakeholders and maintain confidentiality.
• Strong organisational and time-management skills.
• Excellent written and verbal communication abilities.
• Proficient with Microsoft Office and database systems.

Responsibilities

• Provide high-level administrative and secretariat support to Academic Department Chairs.
• Coordinate meetings, correspondence and competing priorities.
• Support academic staff with School processes and compliance.
• Engage with sessional staff and manage related administration.
• Build relationships across the University and streamline processes.
• Review and improve administrative workflows for efficiency.

Skills

Organisational skills

Time management

Analytical skills

Communication skills

Digital literacy

Education

Degree or diploma + relevant experience

Tools

Outlook

Word

Excel

PowerPoint

Databases

Job description

• Bring your organisational skills to a role that makes a difference across the School


• Full-time, fixed term position (until 28 Feb 2027) at our Hawthorn campus


• HEW5 + 17% super and staff benefits

About the Role

Are you an organised, proactive professional who enjoys bringing people, processes and priorities together? Join us as an Academic Support Officer and provide trusted operational and administrative support to Academic Department Chairs and academic staff across the School of Engineering.

Working with the Manager, Academic Services, you’ll help keep academic operations running smoothly, support compliance with University and School processes, and identify opportunities to make the way we work more efficient and effective.

This is a varied role where no two days are quite the same. You’ll:

• Provide high-level, confidential administrative and secretariat support to Academic Department Chairs.


• Coordinate meetings, correspondence and competing priorities.


• Support academic staff with School processes, procedures and compliance.


• Play a key role in the administration and engagement of sessional staff.


• Build strong relationships with academic and professional staff across the University.


• Review and improve administrative processes to streamline the way we work.

You’re highly organised, detail-focused and confident working with senior stakeholders. You can manage competing deadlines, handle confidential information with discretion and build positive relationships across a diverse range of stakeholders.

• Experience providing high-level administrative support to senior leaders.


• Excellent organisational and time management skills.


• Strong analytical skills and attention to detail.


• Excellent written and verbal communication skills.


• Strong digital skills, including Outlook, Word, Excel, databases and PowerPoint.


• Financial administration experience would be an advantage.

• Bring your organisational skills to a role that makes a difference across the School


• Full-time, fixed term position (until 28 Feb 2027) at our Hawthorn campus


• HEW5 + 17% super and staff benefits

About you

You’re highly organised, detail-focused and confident working with senior stakeholders. You can manage competing deadlines, handle confidential information with discretion and build positive relationships across a diverse range of stakeholders.

• Experience providing high-level administrative support to senior leaders.


• Excellent organisational and time management skills.


• Strong analytical skills and attention to detail.


• Excellent written and verbal communication skills.


• Strong digital skills, including Outlook, Word, Excel, databases and PowerPoint.


• Financial administration experience would be an advantage.

Qualifications

Completion of a degree without subsequent relevant work experience; or completion of an associate diploma and subsequent relevant work experience; or an equivalent combination of relevant experience and/or education/training.

About Swinburne University of Technology

Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

Our Ad Astra strategy is the cornerstone of Swinburne’s bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing world.

What We Offer You!

• Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle.


• Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.


• Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.

Applications Close: Tuesday 29 September 2026, at 11.00pm

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Diversity, Equity and Inclusion

Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

Swinburne is proud to be recognised as an AWEI Gold Employer, reflecting our commitment to creating an inclusive workplace where LGBTQIA+ employees, students and communities can thrive.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities, and reasonable adjustments can be requested at any stage of the recruitment process.

For reasonable adjustment requests - including accessible formats of the position description, application form, or other documents, please contact ***************@swin.edu.au or call [phone]. Please note: this phone number is for disability and reasonable adjustment enquiries only. General enquiries about the role can also be emailed to ***************@swin.edu.au.

Victoria’s Commitment to Action: Improving international student employment outcomes.

As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.

As a Circle Back Initiative Employer, we commit to responding to every applicant.

Please Note: Appointment to this position is subject to passing a Working with Children Check.