Operations Co-ordinator

Chefs on the Run; City of Brisbane; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Free onsite parking

Great team environment

Ongoing management support

Job summary

Chefs on the Run is seeking an Operations Coordinator to join our Brisbane team. You will recruit and schedule casual personnel, manage client relationships across hospitality and related sectors, and market our services by phone and email while occasionally visiting clients on the road.

The role involves a rotating three-week roster with on-call duties (6am–10pm, seven days, every third week), learning a booking system, and coordinating payroll/invoicing with Admin & Finance.

Qualifications

• Ability to interview, recruit and coordinate casual rosters of 200+ personnel.
• Strong client relationship management within hospitality sectors.
• Good telephone communication and written correspondence skills.

Responsibilities

• Recruit, manage and provide feedback to casual staff.
• Manage relationships with hospitality, tourism, catering and mining clients.
• Market services via phone, email and on-road visits (Tue–Thu every third week).
• Rotate three-week roster: bookings, support, and marketing tasks.
• Learn and operate the booking system and client interfaces.
• Coordinate payroll and invoicing with Admin & Finance teams.
• Understand industry sectors, food safety and health practices.
• Handle client/staff issues with supervision from managers.
• Attend East Brisbane office Monday–Friday.
• Be on-call 6am–10pm, seven days a week, every third week.

Skills

Recruitment coordination

Client relationship management

Phone outreach

Time management

Attention to detail

On-call availability

Tools

Booking System

Client booking portals

Job description

We have a vacancy for an Operations Coordinator to join our Brisbane team. You must have unrestricted rights to work in Australia & not require sponsorship. The role involves -

Recruiting, managing and providing feedback to casual personnel

Managing existing relationships with clients in the hospitality & tourism, catering, Aged Care & Health, Childcare and Mining sectors

Marketing the services of the company on phones (weekly check-ins and cold calling), via email and getting out on the road Tuesday to Thursday every third week

Operations team members work a rotating three week roster – a week managing the bookings and allocations of personnel (including being on call from 6am to 10pm Mon-Sun), a week supporting the person running bookings and a week marketing (including 3 days on the road)

Learning to operate the company’s Booking System and interfaces with client booking systems & portals, and monitoring a broad range of compliance requirements – particularly in the Aged Care & Health environment

Working closely with our Admin & Finance team to ensure all payroll and invoicing activities are able to be completed accurately and in a timely manner

Understanding the categories and duties associated with the industry sectors we supply, including Food Safety and COVID/Health best practice.

Dealing professionally with Client and Staff complaints with the support of the State Manager and General Manager

Attending our East Brisbane office Monday to Friday.

The role requires -

A strong understanding of the hospitality & tourism and.or catering sectors- in the context of food service & preparation and the kitchen environment

Ability to interview, recruit and coordinate casual personnel rosters of 200 plus people

Commitment to understanding client requirements and matching personnel to both the role and client environment

Good telephone communication skills, competent email and written communication skills

Ensuring company procedures are followed and communicated to casual personnel

The ability to resolve client issues quickly and efficiently

Strong attention to detail

Capacity to manage frustration where staff or clients change plans at the last minute

Strong time management and organisation skills

Strong knowledge of Brisbane suburbs

Full Driver’s License

Must be ok with being on call from 6am to 10pm, 7 days a week- every 3rd week

Working with a company that knows & cares about you

Ability to continue to work in industry but with better hours

Great team environment

Ongoing support from management

Free onsite parking

CHEFS ON THE RUN is one of Australia's premier casual Hospitality & Catering personnel suppliers. We have a proud track record of supplying quality temporary chefs and hospitality staff around Australia since 1990.

We supply Aged Care, Hospitality & Tourism, Catering and Mining sites around Australia with people who may be required for anything from one shift to a month or more. From our offices in Melbourne. Sydney & Brisbane we supply clients all over Australia - mainly in the eastern States. Our work requires getting to know both our employees and our clients - and being able to match the skills and temperaments of our people to our clients' requirements.

We spend a lot of time on the phones and one week in three this role requires someone to be out on the road talking to current, previous and potential new clients. It is a very people-oriented role and one that suits someone with an outgoing personality and attention to detail.

The Operations Team in each State is made up of three people, one State Manager and two Operations Coordinators. All three rotate through the three week roster, so that everyone is multi-skilled and the requirement to be in the bookings hot-seat and on call is shared.

We will shortlist and start interviews very swiftly.

Applications Close Friday 10th October unless the role is filled earlier.

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