Workforce Coordinator | Brisbane

Pinnacle People; City of Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Pinnacle People in Brisbane is seeking an organized Workforce Coordinator to liaise with clients and staff, manage day-to-day operations and plan future allocations to ensure staffing coverage. You will recruit and onboard temporary staff, handle high-volume calls, and produce workforce reports including shift confirmations and coverage requirements.

The role requires hospitality or customer service experience, excellent communication, strong problem-solving and the ability to work independently

Qualifications

• Experience in hospitality or customer service roles.
• Strong problem-solving skills and attention to detail.
• Proficient with Microsoft Office (Excel, Word, Outlook) and basic data handling.

Responsibilities

• Work with Brisbane Team and National staff to ensure seamless operations.
• Forward planning and allocation of personnel.
• Management of high-volume incoming calls.
• Proactively identify solutions to meet workforce objectives.
• Prepare workforce reports including shift confirmations and coverage requirements.
• End to end recruitment and conducting skills testing.

Skills

Administration

Excel

Outlook

Communication

Time management

Tools

Excel

Word

Outlook

Job description

Are you an organized administrator with a can-do attitude and a background in hospitality?

As a Workforce Coordinator, you will be responsible for liaising with both clients and staff members to achieve effective workforce outcomes. Focusing on both the day of operations and future allocations, you will be able to think on your feet to ensure optimal staffing coverage for our clients. A key part of your role will involve recruiting and onboarding temporary staff to meet fluctuating client demands.

Role Responsibilities

• Work with Brisbane Team and other National key staff to ensure seamless operational activity
• Forward planning and allocation of personnel
• Management of high-volume incoming calls
• Proactively identify solutions to meet workforce objectives
• Prepare workforce reports including shift confirmations and coverage requirements
• End to end recruitment and conducting various skills testing

Experience and Competencies

• Highly developed administration skills with proficiency in Excel, Word, and Outlook is essential for this position
• Previous hospitality and/or customer service experience
• Demonstrable problem-solving skills and attention to detail
• Strong time management and organisational skills
• Excellent written and oral communication skills
• Self-motivated and able to work both independently and as part of a team

Please note: If you have not heard from us within seven (7) working days of submitting your resume, your application will be kept on file, and we will contact you if a suitable position becomes available.

This role requires availability to work a rotating roster across 6 days

The rotating roster includes weekends as required