Operations & Client Services Manager

Shadow Accounting and Taxation Services; Kempsey; On-site; AUD 70,000 - 110,000; Full time

Job summary

Shadow Accounting and Taxation Services is seeking an experienced Office Manager in Kempsey NSW to oversee day-to-day operations, coordinate workflow, and support staff performance. The role focuses on maintaining client service standards, drive productivity, and ensuring operational efficiency across the firm.

The successful candidate will manage staff workload, monitor KPI metrics, and collaborate with leadership to sustain compliance and deliver quality services.

Qualifications

• Proven experience in office management.
• Strong organisational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite and office management software.
• Ability to work independently and as part of a team.
• Attention to detail and problem-solving skills.

Responsibilities

• Monitor and manage workflow across the practice to ensure deadlines are met.
• Review workflow dashboards and allocate or reallocate work as required.
• Monitor staff capacity, utilisation, and availability.
• Coordinate upcoming work schedules and resource planning.
• Oversee the progress of jobs and follow up on overdue matters.
• Assist with technical staff queries and operational issues.
• Prepare workflow plans and capacity forecasts for upcoming periods.
• Support and mentor team members in their day-to-day responsibilities.
• Conduct regular staff meetings and one-on-one performance discussions.
• Monitor staff KPIs, productivity, and utilisation.
• Identify training and development opportunities.
• Assist with career progression planning and performance improvement initiatives.
• Review and approve leave requests.
• Assess ongoing staffing requirements and workforce planning needs.

Skills

Office management

Organisational skills

Multitasking

Communication skills

Interpersonal skills

MS Office

Teamwork

Attention to detail

Problem solving

Tools

Microsoft Office

Job description

Shadow Accounting and Taxation Services is seeking an experienced Office Manager in Kempsey NSW to oversee day-to-day operations, coordinate workflow, and support staff performance. The role focuses on maintaining client service standards, drive productivity, and ensuring operational efficiency across the firm.

The successful candidate will manage staff workload, monitor KPI metrics, and collaborate with leadership to sustain compliance and deliver quality services.