Office Manager

Shadow Accounting and Taxation Services; Kempsey; Presencial; AUD 70 000 - 110 000; Tempo integral

Resumo da oferta

Shadow Accounting and Taxation Services is seeking an experienced Office Manager in Kempsey NSW to oversee day-to-day operations, coordinate workflow, and support staff performance. The role focuses on maintaining client service standards, drive productivity, and ensuring operational efficiency across the firm.

The successful candidate will manage staff workload, monitor KPI metrics, and collaborate with leadership to sustain compliance and deliver quality services.

Qualificações

• Proven experience in office management.
• Strong organisational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite and office management software.
• Ability to work independently and as part of a team.
• Attention to detail and problem-solving skills.

Responsabilidades

• Monitor and manage workflow across the practice to ensure deadlines are met.
• Review workflow dashboards and allocate or reallocate work as required.
• Monitor staff capacity, utilisation, and availability.
• Coordinate upcoming work schedules and resource planning.
• Oversee the progress of jobs and follow up on overdue matters.
• Assist with technical staff queries and operational issues.
• Prepare workflow plans and capacity forecasts for upcoming periods.
• Support and mentor team members in their day-to-day responsibilities.
• Conduct regular staff meetings and one-on-one performance discussions.
• Monitor staff KPIs, productivity, and utilisation.
• Identify training and development opportunities.
• Assist with career progression planning and performance improvement initiatives.
• Review and approve leave requests.
• Assess ongoing staffing requirements and workforce planning needs.

Conhecimentos

Office management

Organisational skills

Multitasking

Communication skills

Interpersonal skills

MS Office

Teamwork

Attention to detail

Problem solving

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Shadow Accounting and Taxation Services – Kempsey NSW

We are seeking an experienced and highly organised Office Manager to oversee the day-to-day operations of our professional services practice. This role is responsible for managing workflow, supporting staff performance, maintaining client service standards, monitoring business performance, and ensuring operational efficiency across the firm.

The successful candidate will act as a central point of coordination between staff, clients, and leadership, helping to drive productivity, maintain compliance processes, and support the achievement of business objectives. This is a hands‑on role suited to someone who thrives in a fast‑paced environment and enjoys balancing people management, client service, and operational responsibilities.

Responsibilities:

Workflow & Operations Management

• Monitor and manage workflow across the practice to ensure deadlines are met.
• Review workflow dashboards and allocate or reallocate work as required.
• Monitor staff capacity, utilisation, and availability.
• Coordinate upcoming work schedules and resource planning.
• Oversee the progress of jobs and follow up on overdue matters.
• Assist with technical staff queries and operational issues.
• Prepare workflow plans and capacity forecasts for upcoming periods.
• Support and mentor team members in their day-to-day responsibilities.
• Conduct regular staff meetings and one-on-one performance discussions.
• Monitor staff KPIs, productivity, and utilisation.
• Identify training and development opportunities.
• Assist with career progression planning and performance improvement initiatives.
• Review and approve leave requests.
• Assess ongoing staffing requirements and workforce planning needs.

Client Relationship Management

• Manage client enquiries and ensure timely responses to client matters.
• Conduct client meetings and assist with engagement discussions.
• Resolve client complaints and service issues professionally.
• Support the onboarding of new clients and review engagement proposals.
• Maintain high levels of client satisfaction and retention.
• Escalate and manage complex client matters when required.

Financial Performance & Reporting

• Review work-in-progress (WIP), debtors, revenue, and recoverability reports.
• Monitor monthly revenue targets and business performance metrics.
• Ensure timely invoicing of completed work.
• Follow up outstanding accounts and support debtor collection activities.
• Review profitability, pricing structures, and fee performance.
• Prepare management reports and business performance updates for leadership.

Compliance & Quality Assurance

• Review completed files to ensure quality and compliance standards are maintained.
• Monitor adherence to firm procedures and risk management requirements.
• Ensure review notes and corrective actions are completed promptly.
• Monitor outstanding lodgements and compliance deadlines.
• Review engagement letters and client documentation.
• Support continuous improvement of firm processes and quality management systems.

Business Growth & Strategic Support

• Review new client enquiries, referral opportunities, and marketing activities.
• Monitor client retention and growth initiatives.
• Participate in management meetings and contribute to business planning.
• Provide performance updates and operational insights to directors and partners.Identify opportunities to improve systems, processes, and overall firm efficiency

Qualifications:

• Proven experience in office management.
• Strong organisational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite and office management software.
• Ability to work independently and as part of a team.
• Attention to detail and problem-solving skills.