Operations Administrator: Strata & Insurance Support

CBS Complete Building Solutions; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid working conditions

Supportive and collaborative team

Training and development opportunities

Exposure to both strata and insurance

Career growth opportunities

Competitive salary based on skills

Team-focused culture

Job summary

CBS Complete Building Solutions is looking for an organised, proactive Operations Administrator to support our Strata and Insurance teams. This role emphasizes keeping records, managing documentation, and ensuring smooth day-to-day administration behind the scenes.

You will handle inboxes, calls, filing, invoicing, scheduling, and system updates while maintaining high standards of service in a fast-paced environment. This role suits someone detail-oriented with strong communication skills.

Qualifications

• Previous experience in administration, operations support or customer service.
• Strong organisational skills and exceptional attention to detail.
• Excellent verbal and written communication.
• Ability to prioritise tasks in a fast-paced environment.
• Experience in insurance, strata, building, construction, or property industries will be highly regarded but is not essential.

Responsibilities

• Assist in managing and monitoring shared inboxes for the Strata and Insurance teams.
• Respond to incoming calls and direct enquiries appropriately.
• Prepare, process, and maintain electronic job and claim files.
• Upload, file, and organise documentation, reports, photos, quotes, and invoices.
• Follow up and chase outstanding documentation from clients, insurers, strata managers, contractors, and other stakeholders.
• Provide administrative support throughout the lifecycle of strata and insurance claims.
• Assist with scheduling appointments, inspections, and meetings where required.
• Update internal systems and databases to ensure records remain accurate and current.
• Prepare correspondence, documents, and reports for internal teams.
• Assist with invoicing and general administrative tasks.
• Support the Strata and Insurance teams to ensure efficient workflow and communication.
• Maintain a high level of professionalism and customer service in all interactions.

Skills

Organisational skills

Attention to detail

Communication skills

Prioritisation

Customer service

Team player

Multi-tasking

Inbox management

Job description

CBS Complete Building Solutions is looking for an organised, proactive Operations Administrator to support our Strata and Insurance teams. This role emphasizes keeping records, managing documentation, and ensuring smooth day-to-day administration behind the scenes.

You will handle inboxes, calls, filing, invoicing, scheduling, and system updates while maintaining high standards of service in a fast-paced environment. This role suits someone detail-oriented with strong communication skills.