Strata Portfolio Administrator

Bright and Duggan; Gold Coast City; Hybrid; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Hybrid / flexible working

Learning and development

Employee assistance program

Salary sacrifice / novated lease

First aid on site

Wellness leave

Employee referral program

Recognition events

Annual flu shots

Birthday leave

Job summary

Bright & Duggan Group is seeking a highly organised Strata Assistant to support day-to-day administration of strata portfolios in a busy office environment on the Gold Coast. You will work with strata managers, owners, tenants and contractors to ensure smooth operations and timely responses.

The role emphasizes proactive customer service, accurate documentation, and effective coordination of meetings and notices.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of administration experience (desirable).
• Strong organisational and time management skills.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.

Responsibilities

• Assist with overall administration management of one or more portfolio’s, including maintenance requests, writing and sending correspondence, attending/assisting meetings, maintaining registers and records, and communicating with clients.
• Prepare committee and general meeting notices, minutes and other legislative documentation.
• Liaise with committee members, owners, real estate agents, solicitors, contractors and other bodies to resolve queries and maintain professional relations.
• Provide excellent, proactive customer service to clients.
• Attend meetings with strata managers, including after-hours when needed.
• Respond to phone, email and written communications within KPI timeframes.
• Build and maintain relationships with clients and suppliers to enhance the organisation’s reputation.
• This is an office-based, administration-intensive, high-detail role.

Skills

Microsoft Office

Communication skills

Time management

Organisational skills

Attention to detail

Education

High school diploma or equivalent

Tools

IT knowledge

Job description

Bright & Duggan Group is seeking a highly organised Strata Assistant to support day-to-day administration of strata portfolios in a busy office environment on the Gold Coast. You will work with strata managers, owners, tenants and contractors to ensure smooth operations and timely responses.

The role emphasizes proactive customer service, accurate documentation, and effective coordination of meetings and notices.