Operations Administrator

CBS Complete Building Solutions; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid working conditions

Supportive and collaborative team

Training and development opportunities

Exposure to both strata and insurance

Career growth opportunities

Competitive salary based on skills

Team-focused culture

Job summary

CBS Complete Building Solutions is looking for an organised, proactive Operations Administrator to support our Strata and Insurance teams. This role emphasizes keeping records, managing documentation, and ensuring smooth day-to-day administration behind the scenes.

You will handle inboxes, calls, filing, invoicing, scheduling, and system updates while maintaining high standards of service in a fast-paced environment. This role suits someone detail-oriented with strong communication skills.

Qualifications

• Previous experience in administration, operations support or customer service.
• Strong organisational skills and exceptional attention to detail.
• Excellent verbal and written communication.
• Ability to prioritise tasks in a fast-paced environment.
• Experience in insurance, strata, building, construction, or property industries will be highly regarded but is not essential.

Responsibilities

• Assist in managing and monitoring shared inboxes for the Strata and Insurance teams.
• Respond to incoming calls and direct enquiries appropriately.
• Prepare, process, and maintain electronic job and claim files.
• Upload, file, and organise documentation, reports, photos, quotes, and invoices.
• Follow up and chase outstanding documentation from clients, insurers, strata managers, contractors, and other stakeholders.
• Provide administrative support throughout the lifecycle of strata and insurance claims.
• Assist with scheduling appointments, inspections, and meetings where required.
• Update internal systems and databases to ensure records remain accurate and current.
• Prepare correspondence, documents, and reports for internal teams.
• Assist with invoicing and general administrative tasks.
• Support the Strata and Insurance teams to ensure efficient workflow and communication.
• Maintain a high level of professionalism and customer service in all interactions.

Skills

Organisational skills

Attention to detail

Communication skills

Prioritisation

Customer service

Team player

Multi-tasking

Inbox management

Job description

CBS Complete Building Solutions is a trusted provider of insurance and strata building repair services and restoration. We work closely with insurers, strata managers, property owners, assessors, and contractors to deliver high-quality outcomes and exceptional customer service.

Due to growth, we are seeking an organised, proactive, and detail-oriented Operations Administrator to support our Strata and Insurance teams. This role is ideal for someone who thrives in a fast-paced environment, enjoys administration, and takes pride in keeping processes running smoothly behind the scenes.

About the Role

As an Operations Administrator, you will provide critical administrative support across our Strata and Insurance divisions. You will be responsible for assisting the internal team with day-to-day administrative tasks, maintaining accurate records, coordinating documentation, managing communication channels, and ensuring claims and job files are kept up to date.

This role is the backbone of our operations team and is suited to someone who is highly organised, customer-focused, and capable of juggling multiple tasks.

Key Responsibilities

• Assist in managing and monitoring shared inboxes for the Strata and Insurance teams.
• Respond to incoming calls and direct enquiries appropriately.
• Prepare, process, and maintain electronic job and claim files.
• Upload, file, and organise documentation, reports, photos, quotes, and invoices.
• Follow up and chase outstanding documentation from clients, insurers, strata managers, contractors, and other stakeholders.
• Provide administrative support throughout the lifecycle of strata and insurance claims.
• Assist with scheduling appointments, inspections, and meetings where required.
• Update internal systems and databases to ensure records remain accurate and current.
• Prepare correspondence, documents, and reports for internal teams.
• Assist with invoicing and general administrative tasks.
• Support the Strata and Insurance teams to ensure efficient workflow and communication.
• Maintain a high level of professionalism and customer service in all interactions.

About You

To be successful in this role, you will have:

• Previous experience in an administration, operations support, or customer service role.
• Strong organisational skills and exceptional attention to detail.
• Excellent verbal and written communication skills.
• The ability to prioritise tasks and work effectively in a fast-paced environment.
• Confidence managing multiple inboxes, phone enquiries, and competing priorities.
• A professional and team-oriented attitude.
• Experience in insurance, strata, building, construction, or property industries will be highly regarded but is not essential.

What We Offer

• Hybrid working conditions - Role can be based in Sydney, Newcastle, VIC or QLD
• A supportive and collaborative team environment.
• Ongoing training and development opportunities.
• Exposure to both the strata and insurance sectors.
• Career growth opportunities within a growing company.
• Competitive salary package based on skills and experience.
• The opportunity to be part of a company that values teamwork, accountability, and excellent service.