Strata Assistant

Bright and Duggan; Gold Coast City; Hybrid; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Hybrid / flexible working

Learning and development

Employee assistance program

Salary sacrifice / novated lease

First aid on site

Wellness leave

Employee referral program

Recognition events

Annual flu shots

Birthday leave

Job summary

Bright & Duggan Group is seeking a highly organised Strata Assistant to support day-to-day administration of strata portfolios in a busy office environment on the Gold Coast. You will work with strata managers, owners, tenants and contractors to ensure smooth operations and timely responses.

The role emphasizes proactive customer service, accurate documentation, and effective coordination of meetings and notices.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of administration experience (desirable).
• Strong organisational and time management skills.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.

Responsibilities

• Assist with overall administration management of one or more portfolio’s, including maintenance requests, writing and sending correspondence, attending/assisting meetings, maintaining registers and records, and communicating with clients.
• Prepare committee and general meeting notices, minutes and other legislative documentation.
• Liaise with committee members, owners, real estate agents, solicitors, contractors and other bodies to resolve queries and maintain professional relations.
• Provide excellent, proactive customer service to clients.
• Attend meetings with strata managers, including after-hours when needed.
• Respond to phone, email and written communications within KPI timeframes.
• Build and maintain relationships with clients and suppliers to enhance the organisation’s reputation.
• This is an office-based, administration-intensive, high-detail role.

Skills

Microsoft Office

Communication skills

Time management

Organisational skills

Attention to detail

Education

High school diploma or equivalent

Tools

IT knowledge

Job description

Bright & Duggan Group is built on the principles of United, Trusted, Accountable, and Visionary. These values serve as the foundation for our team and guide our approach to work and interactions with clients and colleagues. We expect all employees to consistently promote and uphold these values.

As Bright & Duggan team members, our employees act as ambassadors for the whole group. Our diverse portfolio comprises of four main pillars: strata management, integrated resort management, building and facilities management and asset management. To foster growth and extend our service offerings and reach, we expect our employees to actively promote all brands and products associated with Bright & Duggan.

We are seeking a highly organised and detail orientated Strata Assistant to assist with the day-to-day operations of a strata portfolio. The successful candidate will be responsible for working with the strata manager for one or multiple portfolios for overall administration management and customer service. The strata assistant will work closely with one or more strata managers, committees, property owners, tenants and contractors to ensure the smooth running of strata properties.

About the Role:

• Assist with overall administration management of one or more portfolio’s, including and not limited to submitting maintenance requests, writing and sending correspondence, attending and assisting with meetings, maintaining body corporate registers and records, and communicating with internal and external clients.
• Preparation of committee and general meeting notices, minutes and other legislative documentation.
• Liaising with various groups such as committee members, owners, real estate agents, solicitors, contractors and any other relevant body to assist with queries, requests and conflict resolution, to ensure relations are professionally maintained for every strata property.
• Provide excellent, proactive customer service to clients based on reported and observed issues.
• Availability to attend meetings with strata managers from time to time, as needed, including after hours meetings.
• Respond to phone, email and any other written communications within KPI timeframes to maintain a high level of service.
• Build and maintain relationships with clients and suppliers through customer focus that will enhance the reputation of the organisation.
• This is an office-based position, administration intensive, high attention to detail role.

About You:

• High energy with the ability to juggle competing priorities, with a proactive, “can do’ attitude.
• Proficient in Microsoft Office Suite (Word and Excel in particular).
• Ability to trouble shoot in a variety of situations before escalation.
• Preferred IT knowledge.
• High school diploma or equivalent.
• Minimum of 2 years of experience in administration (desirable).
• Strong organisational and time management skills and ability to demonstrate
• Excellent communication skills, both written and verbal and ability to demonstrate.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy and ability to demonstrate.

Why Join us?

• Hybrid / Flexible working options.
• Excellent working environment – we are know for our flexible and inclusive working environment.
• Ongoing education and learning both internally and externally.
• Employee Assistant Programs – We look after YOU.
• Salary sacrifice / Novated lease options.
• First aid and mental health first aid officers on site to support YOU.
• Wellness leave.
• Lucrative employee referral program.
• Recognition and reward events.
• Annual flu shots.
• Birthday leave.

We believe in nurturing a diverse and inclusive workplace to build for a bigger and brighter future. As an equal opportunity employer, all candidates will receive consideration without regards to race, religion gender identity or age.

Applicants must be legally entitled to work in Australia.